We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3470159
10 May 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3470159 The complaint Mr G, Mrs G and Miss G complain that Barclays Bank UK PLC didn’t treat them fairly when they made a change of borrower application for their mortgage account. Barclays refunded the early repayment charge (ERC) and offered compensation. Mrs G says the amount offere... (3 pages)View decision -
Decision Reference DRN-3450398
10 May 2022 Gracombex Ltd UpheldConsumer CreditDRN-3450398 The complaint Miss N says Gracombex Ltd (trading as The Money Platform (TMP)) lent to her irresponsibly. What happened This complaint is about high cost loans TMP provided to Miss N between July 2020 and February 2021 as follows: loan taken out repaid monthly instalments amount... (5 pages)View decision -
Decision Reference DRN-3179995
10 May 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3179995 The complaint Mr and Mrs C have complained that they were given unsuitable advice by Barclays Bank UK PLC to invest in stocks and shares ISAs. What happened In 2000, Mr and Mrs C were advised to invest a total of £10,000 in the Barclays Managed Growth fund, with £7,000 held in ... (5 pages)View decision -
Decision Reference DRN-3437979
10 May 2022 OneSavings Bank Plc UpheldMortgagesDRN-3437979 The complaint Mr W and Mrs W complain OneSavings Bank Plc trading as Kent Reliance (OSB) overcharged interest on their mortgage; failed to remove all the charges they’d registered against their property with HM Land Registry; and communicated with them poorly. What happened In ... (8 pages)View decision -
Decision Reference DRN-3444112
10 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3444112 The complaint Mr R complains through his representative that Madison CF UK Limited trading as 118 118 Money lent him money on high cost loans that he was unable to afford to repay. What happened 118 118 Money provided Mr R with the following loans: Date Loan 1 7/1/2016 £1,500 £... (4 pages)View decision -
Decision Reference DRN-3336999
10 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3336999 The complaint Miss R complains that Creation Consumer Finance Ltd has asked her to make further repayments after she settled a finance agreement she had with it. What happened Miss R had a finance agreement with Creation which she used to acquire a car in 2018. She contacted Cr... (4 pages)View decision -
Decision Reference DRN-3469063
10 May 2022 Bamboo Limited UpheldConsumer CreditDRN-3469063 The complaint Mr A complains about a loan provided to him by Bamboo Limited, trading as Bamboo Loans, (“Bamboo”), which he says was unaffordable. What happened Bamboo entered into an agreement for a loan for Mr A in August 2021. The loan was for £9,000 and was repayable by 47 m... (7 pages)View decision -
Decision Reference DRN-3468583
10 May 2022 Santander UK Plc UpheldMortgagesDRN-3468583 The complaint Mr and Mrs R complain that Santander UK Plc unfairly declined their application to transfer or port their mortgage to another property. As a result, they incurred an early repayment charge (ERC). What happened In 2017, Mr and Mrs R took out a fixed rate mortgage w... (5 pages)View decision -
Decision Reference DRN-3455055
10 May 2022 Contis Financial Services Limited UpheldBanking and PaymentsDRN-3455055 The complaint Your text here What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr T lives in another country and had a current account with Engage that came with online banking and a debit card. Mr T has e... (3 pages)View decision -
Decision Reference DRN-3446679
10 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3446679 The complaint D, a sole trader, complains that National Westminster Bank Plc hasn’t provided a free clients’ account for the business as it said it would. What happened D is a long-standing customer of NatWest. D is unhappy that NatWest hasn’t kept to an agreement not to apply ... (4 pages)View decision
