We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3465968
6 May 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3465968 The complaint Mr M has complained that Santander UK Plc registered a marker against him at CIFAS, the national fraud database. What happened In May 2019, Mr M applied for a current account with Santander, and was asked to provide 3 years’ worth of address history. He told Santa... (3 pages)View decision -
Decision Reference DRN-3296107
6 May 2022 Clydesdale Bank Plc UpheldConsumer CreditDRN-3296107 The complaint Mrs B complains that Clydesdale Bank Plc trading as Yorkshire Bank (Yorkshire) provided her with poor customer service relating to a personal loan she applied for. What happened Mrs B applied for a personal loan with Yorkshire using their online portal on 16 April... (4 pages)View decision -
Decision Reference DRN-3465864
6 May 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3465864 The complaint A company which I’ll refer to as “R” complains about delays in obtaining a Bounce Back Loan from The Royal Bank of Scotland Plc (“RBS”). One of R’s directors, Miss M, brings the complaint on the company’s behalf. What happened R applied to NatWest for a Bounce Bac... (5 pages)View decision -
Decision Reference DRN-3430368
6 May 2022 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-3430368 The complaint Miss M says her motor insurance policy was cancelled wrongly, and that ATLANTA 1 INSURANCE SERVICES LIMITED then required her to pay too much in charges. What happened Miss M’s policy was cancelled after 17 days, as she’d committed a serious speeding offence. She ... (3 pages)View decision -
Decision Reference DRN-3465841
6 May 2022 Next Retail Limited UpheldConsumer CreditDRN-3465841 The complaint Mrs H says Next Retail Limited trading as Next Online (“Next”) irresponsibly lent to her. She has requested that the interest and late payment charges she paid on the account she had be refunded. What happened This complaint is about a catalogue shopping account p... (5 pages)View decision -
Decision Reference DRN-3460374
6 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3460374 The complaint Mr K and Miss M complain Royal & Sun Alliance Insurance Limited (RSA) wrongly declined cover under their legal expenses insurance (LEI) policy. And they’re unhappy with how RSA handled their claim. The claim was handled on behalf of RSA by an interme... (6 pages)View decision -
Decision Reference DRN-2858528
6 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-2858528 The complaint Mr G complains that Loans 2 Go Limited lent to him irresponsibly. What happened In May 2020, Mr G approached Loans 2 Go and applied for and was given a loan of £1,000. It had an Annual Percentage Rate (APR) of 1,013.2% and was to be repaid in 18 monthly instalment... (4 pages)View decision -
Decision Reference DRN-3369973
6 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3369973 The complaint Mr W complains about Everyday Lending Limited (ELL) and their decision to provide him with a loan which he thinks was unaffordable. What happened On 20 September 2021, Mr W applied for a loan with ELL. This application was approved, and Mr W received a loan of £3,... (3 pages)View decision -
Decision Reference DRN-3379502
5 May 2022 NewDay Ltd UpheldConsumer CreditDRN-3379502 The complaint Mrs W is unhappy about the way NewDay Ltd handled her credit card account. What happened Mrs W held a credit card account provided by NewDay. In July 2020 NewDay sent a persistent debt letter to Mrs W advising her that over the last 18 months she had paid more in ... (3 pages)View decision -
Decision Reference DRN-3393911
5 May 2022 N.I.I.B. Group Limited UpheldConsumer CreditDRN-3393911 The complaint Mr C complains that NIIB group Limited gave him incorrect information about how the balance under his loan agreement would be calculated when he handed back his car. What happened In February 2019 Mr C was supplied with a car and entered into a hire purchase agree... (3 pages)View decision
