We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
-
Decision Reference DRN-5287692
27 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5287692 The complaint Mrs M complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in an investment scam. What happened What Mrs M says: Mrs M saw an advert on Instagram for someone selling an online business course. She signed up to it, and at first it covered learning a... (5 pages)View decision -
Decision Reference DRN-4946514
27 Jan 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-4946514 The complaint Ms M complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provide. What happened In May 2023 Ms M entered into a 25-month ... (4 pages)View decision -
Decision Reference DRN-5236132
27 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5236132 The complaint Mr M complains that the conditional sale agreement he entered into with Moneybarn No. 1 Limited trading as Moneybarn was unaffordable. He wants 50% of the remaining repayments to be waived for the distress he has been caused. What happened Mr M entered into a c... (4 pages)View decision -
Decision Reference DRN-5245853
27 Jan 2025 Mulsanne Insurance Company Limited UpheldInsuranceDRN-5245853 The complaint Mr L complains about the settlement payment Mulsanne Insurance Company Limited (“Mulsanne”) offered him following the total loss of his car under his motor insurance policy. What happened Mr L’s car was damaged by another driver in early September 2024. He says... (3 pages)View decision -
Decision Reference DRN-5281140
27 Jan 2025 Metro Bank PLC UpheldBanking and PaymentsDRN-5281140 The complaint Mr F complains that Metro Bank Plc (‘Metro’) gave him a current account instead of a basic bank account when he was in financial difficulty. He’s unhappy that Metro permitted him to use the current account’s unauthorised overdraft facility, and this led to a ne... (6 pages)View decision -
Decision Reference DRN-5135412
27 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5135412 The complaint Miss R complains about how U K Insurance Limited (“UKI”) handled a claim and valued her car following a claim on her motor insurance policy. She says UKI didn’t make reasonable adjustments for her needs. What happened Miss R had a motor insurance policy with UK... (4 pages)View decision -
Decision Reference DRN-5267390
27 Jan 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5267390 The complaint Mr M complains Advantage Insurance Company Limited (trading as Hastings) handled his motor insurance claim poorly. What happened In December 2023 Mr M’s car was damaged whilst parked. He identified a third-party driver he suspected to have caused the damage. H... (2 pages)View decision -
Decision Reference DRN-5287190
27 Jan 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5287190 The complaint M, a religious charity, complains that Starling Bank Limited unreasonably declined to open an account for them. What happened In August 2023 M applied for an account with Starling. The bank reviewed the application but declined to open an account. They decline... (3 pages)View decision -
Decision Reference DRN-5280716
27 Jan 2025 Great Lakes Insurance UK Limited UpheldInsuranceDRN-5280716 The complaint Mr and Mrs H are unhappy with how Great Lakes Insurance UK Limited dealt with a claim they made on an annual travel insurance policy. As it is Mrs H leading on the complaint, I will mostly just be referring to her in this decision. What happened Mr H was diag... (3 pages)View decision -
Decision Reference DRN-5287256
27 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5287256 The complaint Miss P is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened On 10 January 2025 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence and arguments before I issu... (7 pages)View decision
