We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-5287064
26 Jan 2025 Pepperstone Limited UpheldInvestmentsDRN-5287064 The complaint Mrs A complains Pepperstone Limited manipulated pricing data, wrongfully closed her short position, used swap charges against her and wrongfully closed her account. What happened Mrs A opened a short USDZAR position on 5 April 2023, selling the Dollar at 17.87 ... (4 pages)View decision -
Decision Reference DRN-4986909
26 Jan 2025 Fairmead Insurance Limited UpheldInsuranceDRN-4986909 The complaint Mr and Mrs W complain that Fairmead Insurance Limited (“Fairmead”) has handled a claim made under their home insurance policy unfairly and caused delays. What happened In June 2020, Mr and Mrs W made a claim under their home insurance policy with Fairmead, when... (5 pages)View decision -
Decision Reference DRN-4793411
26 Jan 2025 The Devereux Partnership LLP UpheldInvestmentsDRN-4793411 The complaint Mrs F and Mr R complain The Devereux Partnership LLP (“Devereux”) gave them unsuitable investment advice, causing them financial loss and inconvenience. In particular they say the recommended portfolio was too risky and they only wanted to invest for a short ti... (7 pages)View decision -
Decision Reference DRN-5252512
25 Jan 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5252512 The complaint Mr B complains he was misled about the fees charged by St. James's Place Wealth Management Plc (SJP) on his pension account What happened Mr B said despite trying very hard to get clarity on the amount of SJP’s charges they turned out to be different to those... (5 pages)View decision -
Decision Reference DRN-5282273
24 Jan 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5282273 The complaint Mr M complains about how Healthcare Finance Limited (‘HFL’) responded to a claim he made to it in respect of dental treatment he paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) this... (7 pages)View decision -
Decision Reference DRN-5096962
24 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5096962 The complaint Mrs C complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a scam, and would like it to refund her the money she has lost as a result. What happened The details of what happened are well known to both part... (8 pages)View decision -
Decision Reference DRN-5283006
24 Jan 2025 esure Insurance Limited UpheldInsuranceDRN-5283006 The complaint Mr D has complained that he wasn’t able to renew his car insurance policy with esure Insurance Limited. He’s unhappy with the change in premium as a result and that esure has recorded an incident under his policy. Mr D’s wife is a named driver under the policy.... (4 pages)View decision -
Decision Reference DRN-4732622
24 Jan 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4732622 The complaint Mr and Mrs C complain about Lloyds Bank PLC. They say that Lloyds should refund them after they fell victim to an authorised push payment (APP) scam. What happened In 2018, Mr and Mrs C were looking to make an investment and came across a business I will refe... (4 pages)View decision -
Decision Reference DRN-4801934
24 Jan 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4801934 The complaint Mr S complains about a car that he acquired using a hire purchase agreement with Mercedes-Benz Financial Services UK Limited (“MBFS”). He says it wasn’t of satisfactory quality when it was supplied to him. What happened In March 2022, Mr S entered into a hire p... (3 pages)View decision -
Decision Reference DRN-5215837
24 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5215837 The complaint Mr D is a sole trader. He complains about the way Barclays Bank UK PLC (Barclays) communicated with him during the conduct of their Know Your Customer review, (KYC). Mr D believes that during the process, when attempting to obtain information concerning his bus... (6 pages)View decision
