We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-5277664
30 Jan 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5277664 The complaint Mr P complains that Bank of Scotland Plc (trading as Halifax) won’t refund the money he lost when he was the victim of a scam. What happened Mr P came across an advert about an opportunity to invest in a company which leased cars – Buy2Let/Raedex Consortium Lt... (5 pages)View decision -
Decision Reference DRN-5249956
30 Jan 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5249956 The complaint Mr C complains about the service he received from Advantage Insurance Company Limited (Advantage) after he made a claim on his car insurance policy. What happened On 2 November 2023 Mr C was involved in a car accident with a third-party driver, so he made a cl... (2 pages)View decision -
Decision Reference DRN-4769626
30 Jan 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4769626 The complaint Mr G complains that J.P. Morgan Europe Limited trading as Chase hasn’t refunded him after he fell victim to a scam. What happened Mr G was looking for investment opportunities in October 2023. He’d had an investment recently mature elsewhere, as well as having ... (4 pages)View decision -
Decision Reference DRN-4993264
30 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4993264 The complaint Mr H complains Santander UK Plc didn’t do enough to help get a refund for a purchase made on his debit card. What happened In December 2023, Mr H bought a bike, paying with his Santander debit card. Having received the bike, Mr H changed the tyres and establis... (3 pages)View decision -
Decision Reference DRN-5181998
30 Jan 2025 esure Insurance Limited UpheldInsuranceDRN-5181998 The complaint Mr C is unhappy the claim he made with esure Insurance Limited (esure) under his motor insurance policy hasn’t been settled. What happened In March 2022 Mr C was unfortunately involved in an accident involving two other vehicles and so reported a claim to esure... (2 pages)View decision -
Decision Reference DRN-5296852
30 Jan 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5296852 The complaint Mrs L complains that AXA Insurance UK Plc (“AXA”) unfairly recorded her at-fault for an accident claim under her motor insurance policy. What happened In December 2023 Mrs L was involved in a car accident. She contacted AXA and received a letter that told her s... (3 pages)View decision -
Decision Reference DRN-5241815
30 Jan 2025 The Claims Experts Ltd UpheldClaims ManagementDRN-5241815 The complaint Miss G complains about The Claims Experts Ltd trading as Impakt Claims (“Impakt”) and the success fee they invoiced her following her successful claim for mis-sold lending. What happened The claim and complaint circumstances are well known to both parties. So, ... (3 pages)View decision -
Decision Reference DRN-5241807
30 Jan 2025 The Claims Experts Ltd UpheldClaims ManagementDRN-5241807 The complaint Mr C complains about The Claim Experts Ltd trading as Impakt Claims (“Impakt”) and the success fee they invoiced him following his successful claim for mis-sold lending. What happened The claim and complaint circumstances are well known to both parties. So, I d... (3 pages)View decision -
Decision Reference DRN-5187455
30 Jan 2025 OneSavings Bank Plc UpheldMortgagesDRN-5187455 The complaint Mr and Mrs K’s complaint is about the administration of their mortgage account by OneSavings Bank plc trading as Kent Reliance Property Loans (and referred to here as KRPL). Following a decision dated 29 January 2025 explaining which parts of the complaint I c... (4 pages)View decision -
Decision Reference DRN-5293168
30 Jan 2025 Ludlow Wealth Management Group Ltd UpheldPensions and AnnuitiesDRN-5293168 The complaint Mrs W complains that Ludlow Wealth Management Group Ltd trading as Ludlow & Co gave her unsuitable advice when they mis-sold her Freestanding Additional Voluntary Contribution (FSAVC) plan. She also said it failed to properly assess her attitude towards inv... (6 pages)View decision
