We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 81150 results
-
Decision Reference DRN-4836794
14 Nov 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4836794 The complaint Mrs W, director of G (a limited company) is unhappy Tide Platform Ltd won’t reimburse G for the money it lost when Mrs W fell victim to a scam. What happened G is represented in this complaint by a solicitor, but for simplicity I will refer to G and Mrs W thro... (4 pages)View decision -
Decision Reference DRN-5065448
14 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5065448 The complaint Miss L complains that Clydesdale Bank Plc trading as Virgin Money failed to place a dispute marker on her joint bank account which allowed the other party to withdraw a substantial balance from the account. What happened Miss L holds a joint bank account with ... (4 pages)View decision -
Decision Reference DRN-4737835
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4737835 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. What happened Mr J saw an advert for an investment opportunity on social media. It appeared to feature a celebrity endorsement and spoke of money to be made from inv... (9 pages)View decision -
Decision Reference DRN-5070759
14 Nov 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5070759 The complaint Mr S has complained that Somerset Bridge Insurance Services Limited trading as Go Skippy (SBISL) incorrectly told him he would receive a refund of premiums on cancellation of his car insurance policy. What happened Mr S bought a car insurance policy through a b... (2 pages)View decision -
Decision Reference DRN-5146024
14 Nov 2024 Target Servicing Limited UpheldMortgagesDRN-5146024 The complaint Ms M complains that Target Servicing Limited delayed redemption of her help-to-buy loan. What happened In 2016, Ms M bought a property using the help-to-buy scheme. She took out an equity loan, which is administered by Target. In July 2021 Ms M started the proc... (3 pages)View decision -
Decision Reference DRN-5137026
14 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-5137026 The complaint X complains about the fees that London Community Credit Union Limited (“LCCU”) charged her without providing her with all the relevant information. X is also unhappy about the service she received from LCCU in branch. What happened X visited a branch of LCCU on... (3 pages)View decision -
Decision Reference DRN-4936236
14 Nov 2024 Marsh Finance & Commercial Limited UpheldConsumer CreditDRN-4936236 The complaint Miss B complains about the quality of a car she has been financing through an agreement with Marsh Finance & Commercial Limited (‘Marsh’). What happened Miss B took receipt of a used car in March 2023. She financed the deal through a hire purchase agreement... (3 pages)View decision -
Decision Reference DRN-5145994
14 Nov 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5145994 The complaint Miss B complains that Santander Consumer (UK) Plc trading as MG Motor Financial Services (“Santander”) supplied her with a car that wasn’t of satisfactory quality at the point of supply. What happened Miss B acquired a brand-new car in May 2023 using a conditi... (7 pages)View decision -
Decision Reference DRN-5085181
14 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5085181 The complaint Mr B is unhappy Liverpool Victoria Insurance Company Limited (LV) have declined the claim he made under his motor insurance policy. What happened In January 2024 Mr B reported a claim to his motor insurer LV after the electrics to his vehicle were damaged. Mr B... (3 pages)View decision -
Decision Reference DRN-5101780
13 Nov 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5101780 The complaint Miss M complains that Frasers Group Financial Services Limited trading as Studio (“Studio”) continued to collect payments from her for over six years despite the account being in a credit position. What happened Miss M holds a credit account with Studio. In 201... (4 pages)View decision
