We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 743 results
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Decision Reference DRN6026249
28 Oct 2015 Riverside Credit Union Limited UpheldBanking and creditMr O complains that Riverside Credit Union Limited (RCU) treated him unfairly when it did not provide a start up loan for his business. Mr O asks for compensation for misleading him, wasting his time and the costs incurred in setting up his business. He also asks ... (2 pages)View decision -
Decision Reference DRN-5669879
14 Jul 2025 North Edinburgh and Castle Credit Union Limited Not upheldConsumer CreditDRN-5669879 Complaint Mrs G has complained about a loan North Edinburgh and Castle Credit Union Limited (trading as Castle Community Bank (“CCB”)) provided to her. She says that repaying this loan has caused her significant financial problems and having to borrow further money. Backgro... (3 pages)View decision -
Decision Reference DRN-4145101
28 Jun 2023 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4145101 The complaint Miss O complained because London Community Credit Union Limited (LCCU) debited two payments from her account, which she hadn’t authorised. She also wants a final statement, because access to her online account was blocked when she closed her account. What happened... (3 pages)View decision -
Decision Reference DRN1268948
14 Aug 2017 London Community Credit Union Limited UpheldBanking and creditMr A complains that London Community Credit Union Limited (LCCU) recorded incorrect information on his credit file and that this has affected his ability to obtain credit. He’d like them to amend hi credit file and pay compensation for the inconvenience he’s suffered.ba... (2 pages)View decision -
Decision Reference DRN-2806277
18 May 2021 London Community Credit Union Limited UpheldConsumer CreditDRN-2806277 The complaint Mr H complains that London Community Credit Union Limited (“LCCU”) have reported inaccurate information to his credit file. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving ... (2 pages)View decision -
Decision Reference DRN-4949707
9 Aug 2024 Penny Post Credit Union Limited Not upheldBanking and PaymentsDRN-4949707 The complaint Mr R complains Penny Post Credit Union Limited (Voyager Alliance) won’t refund the money he lost to a scam What happened In March 2022, Mr R received a call from a scammer impersonating his bank. They told him they had identified suspicious activity on his acco... (4 pages)View decision -
Decision Reference DRN9061444
29 Apr 2015 Cash Box Credit Union Limited UpheldBanking and creditMr M complains that Cash Box Credit Union Limited has not dealt fairly with him in relation to repayment of a loan.backgroundMr M took a loan from Cash Box. Following financial difficulties, he was unable to keep up repayments on the loan and it went into arrears. ... (2 pages)View decision -
Decision Reference DRN0651128
22 Feb 2019 Grampian Credit Union Limited Not upheldPayment protection insurance (PPI)Mr R has said Grampian Credit Union Limited (GCU) mis-sold him payment protection insurance (PPI).backgroundI issued my provisional decision in January 2019, a copy of which is attached and forms part of this final decision. In my provisional decision I explained why I ... (3 pages)View decision -
Decision Reference DRN3683197
13 May 2015 Brent Shrine Credit Union Limited Not upheldBanking and creditMr F complains that Brent Shrine Credit Union Limited will not pay him savings that he placed with it.backgroundMr F has authorised a relative, Ms F, to act as his representative in this complaint. Ms F says that she was with Mr F when he deposited £3,500 with Brent... (2 pages)View decision -
Decision Reference DRN-1906057
18 Jun 2021 London Community Credit Union Limited UpheldConsumer CreditDRN-1906057 The complaint Miss S complains about how London Community Credit Union Limited (LCCU) has dealt with her loan. What happened Miss S says she took out a loan with LCCU in 2015 for 33 months. She says the final payment ought to have been in April 2018. Miss S says she is still ma... (2 pages)View decision
