We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 743 results
-
Decision Reference DRN-3259026
9 Aug 2022 Derry Credit Union Limited Not upheldConsumer CreditDRN-3259026 The complaint Mr H complains that Derry Credit Union (‘DCU’) used shares that were transferred to him following the death of a family member to repay an outstanding loan balance. What happened Mr H’s family member had an account with DCU. The family member had nominated Mr H to... (3 pages)View decision -
Decision Reference DRN-3757640
4 Nov 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3757640 The complaint Mr M has complained that London Community Credit Union Limited (LCCUL) failed to refund him after an ATM didn’t dispense the full £250 that he was attempting to withdraw. What happened Mr M said that as he is on benefits, he always takes out £250 from his account ... (2 pages)View decision -
Decision Reference DRN-3705715
27 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705715 The complaint Miss T complains that Everyday Lending Limited lent to her when she could not afford it. She says that Everyday Lending did not verify her financial situation properly. Miss T says that the cost of the loan was ‘excruciating’. What happened Miss T applied for and ... (7 pages)View decision -
Decision Reference DRN4370857
18 Jan 2019 Number One Police Credit Union Limited Not upheldPayment protection insurance (PPI)This complaint is about monthly premium payment protection insurance (PPI) policies taken out with personal loans in 2006 and 2010. Miss A says Number One Police Credit Union Limited, trading as Number One Copper Pot Credit Union (NOPCU) mis-sold her the PPI.my find... (2 pages)View decision -
Decision Reference DRN-3776920
1 Dec 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3776920 The complaint Mr G complains that London Community Credit Union Limited (LCCU) hasn’t provided him with the service it should have. What happened Mr G says that LCCU stopped sending him statements at end of October 2021 and so he had to rely on online banking. He says his balan... (2 pages)View decision -
Decision Reference DRN5730531
5 Aug 2021 London Community Credit Union Limited UpheldPayment protection insurance (PPI)Mr A complains that London Community Credit Union Limited (“LCCUL”) mis-sold him Payment Protection Insurance (“PPI”) with a loan. background and summary to complaint Mr A told us that he took out PPI at the same time as taking out a loan sometime around 2005/2006. It’s not known how much ... (2 pages)View decision -
Decision Reference DRN8316959
12 Jul 2017 Glasgow Credit Union Ltd UpheldBanking and creditMr G says Glasgow Credit Union Ltd (GCU) didn’t register a default on his account when it should’ve and the credit reference agency (CRA) now hold incorrect information about the default. He asks for it to correct his credit file.backgroundIn 2011 Mr G took out a loa... (2 pages)View decision -
Decision Reference DRN-4185076
28 Jun 2023 Commsave Credit Union Limited UpheldConsumer CreditDRN-4185076 The complaint Miss A complains that Commsave Credit Union Limited lent to her irresponsibly. What happened In April 2020 Miss A applied for a loan with Commsave. Commsave approved the application and gave Miss A a loan for £500. In September 2020 Miss A applied for another loan... (3 pages)View decision -
Decision Reference DRN-4222819
1 Sep 2023 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4222819 The complaint Mr K is unhappy that Brent Shrine Credit Union Limited (“BSCUL”) recorded missed payments on his credit file. What happened In 2020 Mr K took out a loan with BSCUL. He says he told BSCUL he was experiencing some financial difficulty in November 2022, as he was off... (2 pages)View decision -
Decision Reference DRN6979353
1 May 2014 Value Credit Union Ltd Not upheldPayment protection insurance (PPI)This complaint is about a series of payment protection insurance (PPI) policies taken out between October 2002 and June 2004, in connection with a succession of personal loans. Mr S says that Value Credit Union Ltd (“Value Credit”) mis-sold the policies. backgroundThe adjudicator conclu... (2 pages)View decision
