We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 748 results
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Decision Reference DRN6979353
1 May 2014 Value Credit Union Ltd Not upheldPayment protection insurance (PPI)This complaint is about a series of payment protection insurance (PPI) policies taken out between October 2002 and June 2004, in connection with a succession of personal loans. Mr S says that Value Credit Union Ltd (“Value Credit”) mis-sold the policies. backgroundThe adjudicator conclu... (2 pages)View decision -
Decision Reference DRN2283604
16 Nov 2015 Glasgow Credit Union Ltd UpheldPayment protection insurance (PPI)This complaint is about regular premium payment protection insurance (PPI) taken out with two loans in 2005 and 2010. Ms D says Glasgow Credit Union Ltd (GCU) mis-sold her these policies. backgroundMs D took out the two loans on the telephone with documents then sent t... (3 pages)View decision -
Decision Reference DRN5730531
5 Aug 2021 London Community Credit Union Limited UpheldPayment protection insurance (PPI)Mr A complains that London Community Credit Union Limited (“LCCUL”) mis-sold him Payment Protection Insurance (“PPI”) with a loan. background and summary to complaint Mr A told us that he took out PPI at the same time as taking out a loan sometime around 2005/2006. It’s not known how much ... (2 pages)View decision -
Decision Reference DRN-4674165
12 Jun 2024 London Mutual Credit Union Limited UpheldBanking and PaymentsDRN-4674165 The complaint Ms J complains that her London Mutual Credit Union (“LMCU”) card was declined for contactless payment numerous times. What happened Ms J says that her LMCU card stopped working when trying to pay for bus travel on new year’s day when she was taking her children on... (2 pages)View decision -
Decision Reference DRN-3705715
27 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705715 The complaint Miss T complains that Everyday Lending Limited lent to her when she could not afford it. She says that Everyday Lending did not verify her financial situation properly. Miss T says that the cost of the loan was ‘excruciating’. What happened Miss T applied for and ... (7 pages)View decision -
Decision Reference DRN-4309716
27 Jan 2024 Carrickfergus Credit Union Limited Not upheldBanking and PaymentsDRN-4309716 The complaint Mr M complains about Carrickfergus Credit Union Limited failing to freeze his account and subsequently removing funds from his account without his authorisation or agreement. Also, their complaint handling and service. What happened There are three strands to Mr M... (4 pages)View decision -
Decision Reference DRN-4313844
4 Sep 2023 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4313844 The complaint Miss B complains that London Community Credit Union Limited (“LCCUL”) failed to fully refund transactions she didn’t recognise. What happened In early November 2022, Miss B noticed several transactions that had been made from her account that she didn’t recognise.... (2 pages)View decision -
Decision Reference DRN1593809
20 Dec 2016 Plane Saver Credit Union Limited Not upheldPayment protection insurance (PPI)Mrs M complains that Plane Saver Credit Union Limited (Plane Saver) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs M took out three loans with Plane Saver from 2003 and 2005. PPI was sold to Mrs M in connection with all of these loans.In 2003 ... (3 pages)View decision -
Decision Reference DRN-4564432
29 May 2024 Motherwell and District Credit Union UpheldBanking and PaymentsDRN-4564432 The complaint Ms J complains Motherwell and District Credit Union (MDCU) provided poor service. What happened Ms J was looking to borrow some money from MDCU and contacted it to ask how much she might be able to borrow. Ms J was told she’d be able to ‘share load’, pay money int... (4 pages)View decision -
Decision Reference DRN-4945348
19 Aug 2024 London Community Credit Union Limited UpheldConsumer CreditDRN-4945348 The complaint Miss D complains about the way in which London Community Credit Union Limited (“LCCU”) administered her loan agreement. She says she’s been contacted by a debt collection company who have asked her to pay an amount which she doesn’t think is accurate. What happ... (3 pages)View decision
