We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 748 results
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Decision Reference DRN-4750307
8 Aug 2024 North Edinburgh and Castle Credit Union Limited UpheldConsumer CreditDRN-4750307 The complaint Miss C complains that North Edinburgh and Castle Credit Union Limited t/a Castle Community Bank (“CCB”) lent to her when she was not able to afford it and did not carry out the correct checks before lending. Miss C wants the whole debt written off and for her c... (5 pages)View decision -
Decision Reference DRN2569930
29 Mar 2017 Grampian Credit Union Limited UpheldPayment protection insurance (PPI)Ms B says Grampian Credit Union Limited mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a loan in 2004. Ms B applied for the PPI over the phone.Our adjudicator upheld the complaint.... (2 pages)View decision -
Decision Reference DRN5917052
29 Mar 2017 Grampian Credit Union Limited UpheldPayment protection insurance (PPI)Ms B says Grampian Credit Union Limited mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a loan in 2006. Ms B applied for the PPI over the phone.Our adjudicator upheld the complaint.... (2 pages)View decision -
Decision Reference DRN-4279790
15 Sep 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4279790 The complaint Mr H has complained that Barclays Bank UK PLC acted irresponsibly when it provided him two loans, one in July 2021 and the second one in March 2022. Background Mr H has complained that Barclays acted irresponsibly when it provided him with multiple forms of credit... (4 pages)View decision -
Decision Reference DRN-4205932
29 Jun 2023 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4205932 The complaint Ms D complains that Barclays Bank UK PLC was irresponsible in its lending to her. What happened Ms D was provided with a loan for £17,200 in April 2017 on which she was required to make 60 monthly repayments of around £447. Ms D says she was in financial difficult... (3 pages)View decision -
Decision Reference DRN-3656195
29 Sep 2022 Thamesbank Credit Union Limited Not upheldBanking and PaymentsDRN-3656195 The complaint Mr H complains that Thamesbank Credit Union Limited (“Thamesbank”) haven’t refunded money he mistakenly sent to the wrong account. What happened Mr H requested a withdrawal from his Thamesbank savings account but didn’t receive it by the ne... (2 pages)View decision -
Decision Reference DRN7971157
23 Jul 2018 East Kilbride Credit Union Limited Not upheldBanking and creditMiss M complains that East Kilbride Credit Union Limited (“EKCU”) engaged in irresponsible lending to her.backgroundMiss M says EKCU sold her a £35,000 business loan to help support the business she was running. She says she borrowed the money in 2002 and has been... (3 pages)View decision -
Decision Reference DRN2875419
31 Oct 2016 Leeds City Credit Union Limited UpheldPayment protection insurance (PPI)Mr S complained that he was mis-sold a loan payment protection insurance (PPI) policy by Leeds City Credit Union Limited (“LCCU”).backgroundMr S bought the PPI policy with a loan in March 2010. Mr S said that he filled in a form for the loan and PPI, and also had a ... (2 pages)View decision -
Decision Reference DRN-4661679
5 Mar 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4661679 The complaint Mr P says Brent Shrine Credit Union Limited, trading as My Community Bank, irresponsibly lent to him. What happened Mr P took out a 48-month loan for £20,000 on 5 July 2022. The monthly repayments were £552.97 and the total repayable was £26,939.91. Mr P says Bren... (3 pages)View decision -
Decision Reference DRN-2248580
9 Dec 2020 London Mutual Credit Union Limited UpheldBanking and PaymentsDRN-2248580 The complaint Mr O complains that London Mutual Credit Union Limited (“LMCU”) made an error when transferring money from his account to a third party. What happened Mr O requested LMCU transfer £100 from his account to a friend. Several interactions took place between Mr O and ... (2 pages)View decision
