We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 740 results
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Decision Reference DRN5193974
30 Mar 2019 1st Class Credit Union Limited Not upheldPayment protection insurance (PPI)This complaint is about a loan payment protection insurance (PPI) policy taken out in 2008. Mrs C says 1st Class Credit Union Limited mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in th... (3 pages)View decision -
Decision Reference DRN8510277
22 Jun 2017 Capital Credit Union Limited Not upheldBanking and creditMr C complains that Capital Credit Union Limited continued to take payments direct from his payroll without his knowledge after he cancelled a loan application. He says this caused him financial difficulties.backgroundMr C took out membership with Capital Credit Union in... (1 page)View decision -
Decision Reference DRN-3713751
19 Oct 2022 East Kilbride Credit Union Limited Not upheldConsumer CreditDRN-3713751 The complaint Mrs R complains that East Kilbride Credit Union Limited was irresponsible in its lending to her. What happened Mrs R was provided with a £4,600 loan by East Kilbride Credit Union in November 2018. She was required to make 53 fortnightly repayments of £100 followed... (2 pages)View decision -
Decision Reference DRN6184843
30 Mar 2015 Manchester Unity Credit Union Limited Not upheldInvestment and pensionsMr B has complained that after he was expelled from Manchester Unity Credit Union Limited (Credit Union), which he believes was unfair, the benefits lapsed, which had been available to him when he had been a member.backgroundMr B had been a member of the Credit Un... (2 pages)View decision -
Decision Reference DRN3440081
8 Jan 2019 Glasgow Credit Union Ltd Not upheldPayment protection insurance (PPI)This complaint is about loan payment protection insurance (‘PPI’) policies taken out with a number of different loans between 2006 and 2009. Mr G says Glasgow Credit Union Ltd mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to ... (2 pages)View decision -
Decision Reference DRN-4732349
11 Apr 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4732349 The complaint Miss Z says Brent Shrine Credit Union Limited, trading as My Community Bank (MCB), irresponsibly lent to her. What happened Miss Z applied for a loan of £20,000 over 60 months from MCB on 20 September 2022. Her application was approved and she was offered a loan w... (4 pages)View decision -
Decision Reference DRN5763020
14 Dec 2015 Glasgow Credit Union Ltd Not upheldPayment protection insurance (PPI)Mrs L complains that Glasgow Credit Union mis-sold her payment protection insurance (“PPI”) taken out in connection with a loan.backgroundMrs L took out a loan with Glasgow Credit Union in May 2004. The loan was for £6,000 to be repaid over a period of 48 months. T... (2 pages)View decision -
Decision Reference DRN-4943794
2 Aug 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4943794 The complaint Mrs W says Brent Shrine Credit Union Limited, trading as My Community Bank (MCB), irresponsibly lent to her. What happened Mrs W took out a loan for £14,000 over 60 months from MCB on 11 June 2020. The monthly repayments were £348.91, and the total repayable w... (3 pages)View decision -
Decision Reference DRN-4893016
12 Aug 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4893016 The complaint Mr G is complaining about Brent Shrine Credit Union Limited trading as My Community Bank (MCB) because he says it lent irresponsibly by providing a loan he couldn’t afford. What happened In February 2023, Mr G took a loan with MCB for £5,5000 over a term of fiv... (5 pages)View decision -
Decision Reference DRN5263345
7 Jan 2015 Police Credit Union Limited UpheldPayment protection insurance (PPI)This complaint is about the sale of a payment protection insurance (“PPI”) policy taken out by Mr D in 2010 in connection with a loan arranged by the Police Credit Union Limited (“PCU Limited”). The PPI sale started over the telephone and was completed by post. Mr D complains the policy ... (2 pages)View decision
