We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 740 results
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Decision Reference DRN-4959738
19 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsPage 1 of 2 The complaint Mx W complains about a number of problems with their London Community Credit Union Limited account. Xe say that there were problems with telephone banking, address issues, complaints ignored which caused unnecessary branch visits. What happened Mx W says Xe have h... (2 pages)View decision -
Decision Reference DRN5902987
26 Jan 2016 Lewisham Plus Credit Union Limited UpheldBanking and creditMiss D has complained Lewisham Plus Credit Union Limited won’t give her money back which she says she didn’t take from her credit union account.backgroundIn September 2014 Miss D went to the cash machine and found she couldn’t get money out as there wasn’t enough ... (3 pages)View decision -
Decision Reference DRN-5281545
6 Feb 2025 Transave Credit Union Limited UpheldConsumer CreditDRN-5281545 The complaint Mr H has complained that Transave Credit Union Limited trading as Transave UK acted irresponsibly when it provided him with a series of loans between 2019 and 2023. Background Mr H is a member of Transave UK and applied for several loans with it between Decembe... (4 pages)View decision -
Decision Reference DRN-4388801
9 Oct 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4388801 The complaint Ms F complains that Blue Motor Finance Ltd (‘Blue’) provided her fiancé for a car when it shouldn’t have. She says she was struggling financially and couldn’t afford the repayments. Ms F also complains that Blue paid commission to the car dealer and didn’t make he... (4 pages)View decision -
Decision Reference DRN7823127
26 Jan 2017 Glasgow Credit Union Ltd UpheldPayment protection insurance (PPI)Mrs M complains that Glasgow Credit Union Ltd (GCU) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs M took out a loan with GCU over the phone in 2006. At the same time, GCU sold her a regular premium PPI policy to protect her loan repayments if sh... (2 pages)View decision -
Decision Reference DRN-5481107
20 May 2025 North Edinburgh and Castle Credit Union Limited UpheldConsumer CreditDRN-5481107 The complaint Mr B is complaining that North Edinburgh and Castle Credit Union Limited trading as Castle Community Bank (CCB) lent to him irresponsibly by providing him with a personal loan. What happened In August 2023, Mr B applied for a loan with CCB. They lent him £10,00... (4 pages)View decision -
Decision Reference DRN0130106
2 May 2017 Hull and East Yorkshire Credit Union Limited Not upheldBanking and creditMr D complains that Hull and East Yorkshire Credit Union Limited (HEYCU) didn’t include areference on a payment to his mortgage provider, which meant that the payment wasn’t made. He says this caused negative information to be recorded on his credit file.Mr and Mrs... (3 pages)View decision -
Decision Reference DRN-4850321
14 Jun 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4850321 The complaint Miss A complains that Brent Shrine Credit Union Limited trading as My Community Bank (“BSCU”) irresponsibly lent to her. Miss A says BSCU also delayed responding to her complaint and wasn’t responsive when she asked for assistance in financial difficulties. What h... (3 pages)View decision -
Decision Reference DRN-4278516
1 Aug 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-4278516 The complaint Mr L complains that Santander UK Plc has placed restrictions on his account and will not agree to remove them. What happened On 1 December 2021 Mr L arranged for a payment from his Santander account of £5,000. The payment was to an individual and matched a payment... (2 pages)View decision -
Decision Reference DRN7355943
26 Jan 2017 Glasgow Credit Union Ltd UpheldPayment protection insurance (PPI)Mrs M complains that Glasgow Credit Union Ltd (GCU) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs M took out a loan with GCU over the phone in 2006. At the same time, GCU also sold her a regular premium PPI policy to protect her loan repayments ... (2 pages)View decision
