We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4310 results
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Decision Reference DRN2160178
11 May 2016 Debitum Limited UpheldBanking and creditMrs D complains that the debt plan she took through Debitum Limited was mis-sold and not administered properly. backgroundMrs D took a debt plan with Debitum in January 2011. She says that, at the time, she was steadily repaying her debts but that the Debitum represent... (2 pages)View decision -
Decision Reference DRN-3304728
21 Sep 2022 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-3304728 The complaint Mr G is represented. He says Suffolk Life Pensions Limited (trading as Curtis Bank (‘CB’)) delayed the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aviva, following his transfer instruction in late February 2020. He seeks compensation for financial l... (10 pages)View decision -
Decision Reference DRN3988290
16 Oct 2015 Wescot Credit Services Limited UpheldBanking and creditMr B complains that Wescot Credit Services Limited has failed to provide documentation about a debt it is trying to recover from him on behalf of the debt owner. He also complains about information registered about the debt on his credit file. background Wescot was ... (2 pages)View decision -
Decision Reference DRN-3173013
4 Jan 2022 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3173013 The complaint Mr S complains Halifax declined a claim he made under the direct debit guarantee. He wants Halifax to refund the payments which were the subject of his claim and he wants to know why his claim was rejected. What happened I summarised the background of this complai... (2 pages)View decision -
Decision Reference DRN7766234
17 Oct 2016 Retail Money Market Ltd Not upheldInvestment and pensionsMr L has complained Retail Money Market Limited, trading as RateSetter, told him he’d be getting return of 6.1% on the £1,000 he was lending using their platform. He wants them to fulfil this requirement.backgroundMr L used the RateSetter platform to lend some of hi... (2 pages)View decision -
Decision Reference DRN0228556
18 May 2016 National Westminster Bank Plc Not upheldBanking and creditMr M complains that National Westminster Bank Plc did not do enough to protect him from fraud on his account and provided poor customer service.background Mr M was the victim of an ‘account take over’. A fraudster managed to obtain sufficient personal details to orde... (2 pages)View decision -
Decision Reference DRN6938362
1 Feb 2017 National Westminster Bank Plc UpheldBanking and creditMr C complains that National Westminster Bank Plc made him attend a branch to prove his identity and then later closed his account.background Mr C had a current account and a credit card account with NatWest. He says his online banking was blocked and he was told ... (2 pages)View decision -
Decision Reference DRN3994440
16 Mar 2017 Secure Trust Bank Plc Not upheldBanking and creditMr H complains about the amount charged by Secure Trust Bank Plc when he chose to end his hire purchase agreement early.backgroundMr H had a car through a hire purchase agreement. When he was half way through the term of the agreement he decided to hand the car bac... (2 pages)View decision -
Decision Reference DRN-3449293
8 Aug 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3449293 The complaint Mr W complains that Lloyds Bank Plc failed to advise him of the time limits for applying for a chargeback and it has resulted in him suffering financial loss. What happened On 22 April 2021 Mr W transferred £3400 to a third-party cryptocurrency provider using his ... (2 pages)View decision -
Decision Reference DRN1291066
19 May 2015 National Westminster Bank Plc Not upheldBanking and creditMr M seeks a refund of the fees he paid for his Advantage Gold packaged bank account with National Westminster Bank plc (‘NatWest’). He says the account was mis-sold. backgroundMr M thinks his packaged bank account was mis-sold because NatWest didn’t tell him that... (2 pages)View decision
