We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
-
Decision Reference DRN9843110
21 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs D complain about the ID Aware service provided as part of their current account with Lloyds Bank PLC. They say that use of the service has adversely affected their credit rating, the information it produced was inaccurate, the service was not cancelled when ... (2 pages)View decision -
Decision Reference DRN-3711838
16 Nov 2022 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3711838 The complaint Mr B is complaining about delays in transferring his individual savings account (ISA), self- invested pension plan (SIPP) and trading account from Hargreaves Lansdown Asset Management (HLAM) to another provider (Company A). What happened In late April 2021, Mr B w... (4 pages)View decision -
Decision Reference DRN-3349326
6 May 2022 Yorkshire Building Society Not upheldBanking and PaymentsDRN-3349326 The complaint Mr H is unhappy that Yorkshire Building Society (“YBS”) lost his account passbook which contained personal and financial information. What happened YBS returned Mr H’s account passbook to him by posting it in the mail. Unfortunately, the passbook never arrived at ... (2 pages)View decision -
Decision Reference DRN8480404
3 Mar 2016 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Mr D is unhappy with the valuation Admiral Insurance Company Limited offered for his car after he made a claim on his motor insurance policy. backgroundMr D’s car was badly damaged in an accident which wasn’t his fault. It was assessed as being damaged beyond economi... (2 pages)View decision -
Decision Reference DRN6479417
27 Aug 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr T complains about the investigation conducted by UK Insurance Limited (‘UKI’) after a third party made a claim on his motor insurance policy. He’s also unhappy that his premiums went up. backgroundMr T’s car was in an accident when it hit another car after rolling ... (2 pages)View decision -
Decision Reference DRN5851243
23 Dec 2019 Clydesdale Financial Services Limited Not upheldBanking and creditMr L is unhappy with the service he has received from Clydesdale Financial Services Limited – trading as Barclays Partner Finance (BPF) – in regard to a finance agreement he had with it for a mobile phone. backgroundMr L entered into a finance agreement with BPF to purchase a mobile phone.... (2 pages)View decision -
Decision Reference DRN0297207
3 Apr 2020 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss M complains that U K Insurance Limited (UKI) have unfairly recorded her claim for damage to her car as a “fault claim”.backgroundMiss M insured her car with UKI. Her car was damaged when a tree fell against it whilst it was parked in a street. She made a claim against her insurance.UK... (2 pages)View decision -
Decision Reference DRN3382547
24 Jan 2020 Lloyds Bank PLC Not upheldBanking and creditComplaintMr B complains about problems registering a Power of Attorney (POA) with Lloyds Bank PLC. BackgroundMr B’s sons (Mr B1 and Mr B2) obtained a Lasting POA via the Office of the Public Guardian on 22 September 2016. The POA was granted jointly which means both attorneys have to be in... (2 pages)View decision -
Decision Reference DRN-4449656
10 Nov 2023 esure Insurance Limited Not upheldInsuranceDRN-4449656 The complaint Mr Y complains esure Insurance Limited cancelled his motor insurance policy by mistake and this caused him significant problems. What happened Mr Y had a motor insurance policy with esure. The policy was cancelled. The following day Mr Y was stopped by the Police ... (2 pages)View decision -
Decision Reference DRN2802385
28 May 2015 MoneyGram International Limited Not upheldBanking and creditMr J complains that MoneyGram International Limited’s actions have caused him to lose money to a fraudster.backgroundMr J was buying goods from overseas. He decided to pay for them by money transfer. He says he was told the recipient couldn’t access the money without an... (2 pages)View decision
