We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
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Decision Reference DRN1380214
20 Aug 2018 Hyundai Capital UK Limited UpheldBanking and creditMr G complains that he was mis-sold a finance agreement with Hyundai Capital UK Limited.backgroundIn March 2017 Mr G was supplied with a used car and entered into a fixed sum loan agreement with Hyundai.Mr G told the supplying dealership that he was purchasing the car... (2 pages)View decision -
Decision Reference DRN8506557
3 Nov 2015 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mr and Mrs N have complained about the way that Acromas Insurance Company Limited dealt with their motor insurance claim. backgroundMr and Mrs N’s car was damaged in an incident where Mrs N was driving. Acromas said the car was beyond economic repair and made a final ... (2 pages)View decision -
Decision Reference DRN-4007125
5 Jun 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4007125 The complaint Mr A complains about the settlement that Watford Insurance Company Europe Limited paid him for the total loss of his car following a claim made on his motor insurance policy. What happened Mr A’s car was damaged, and he made a claim to Watford. It declared the car... (2 pages)View decision -
Decision Reference DRN9964976
5 Aug 2014 Lookers Motor Group Limited Not upheldBanking and creditMrs T complains that Lookers Motor Group Limited (“LMGL”) pressurised her into borrowing finance to buy a car. She then cancelled the finance within the cancellation period allowed by the finance agreement. She said that LMGL’s actions and errors have caused her distress.backgroundMrs T ... (2 pages)View decision -
Decision Reference DRN-4374827
6 Dec 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4374827 The complaint Mr A complains that the offer Skyfire Insurance Company Limited (‘Skyfire’) made to settle his motor insurance claim is too low. What happened In March 2023, Mr A’s car was involved in an accident with a third-party. The accident was not Mr A’s fault. Mr A says th... (2 pages)View decision -
Decision Reference DRN3257423
16 Jun 2016 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr Y complains that London and Country Mortgages Ltd mis-sold him payment protection insurance (PPI) when he took out a mortgage in 2002.backgroundOne of our adjudicators explained to Mr Y that because this policy was sold prior to insurance being covered by us, we c... (3 pages)View decision -
Decision Reference DRN8749353
30 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs C complain that Be Wiser Insurance Services Ltd didn’t warn them it was about to cancel the motor insurance policy on the vehicle Mr C had insured through Be Wiser. They would like Be Wiser to waive the premium and halt action to recover the debt of £193... (2 pages)View decision -
Decision Reference DRN-4534430
11 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4534430 The complaint Mr C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In January 2023 Ms C was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr C experienced issues with the ca... (3 pages)View decision -
Decision Reference DRN-4376312
24 Oct 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-4376312 The complaint Mr P and Mrs T have complained that Santander UK Plc won’t refund the money they lost to an investment they now believe was a scam. What happened The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap th... (3 pages)View decision -
Decision Reference DRN1797659
27 Jun 2017 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr and Mrs S say Swinton Group Limited didn’t provide all the information they needed when they wanted to make a claim on their motor insurance policy after an accident that wasn’t their fault.backgroundMr and Mrs S bought the policy through Swinton. Mrs S says they ... (2 pages)View decision
