We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
-
Decision Reference DRN-3304728
21 Sep 2022 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-3304728 The complaint Mr G is represented. He says Suffolk Life Pensions Limited (trading as Curtis Bank (‘CB’)) delayed the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aviva, following his transfer instruction in late February 2020. He seeks compensation for financial l... (10 pages)View decision -
Decision Reference DRN8506557
3 Nov 2015 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mr and Mrs N have complained about the way that Acromas Insurance Company Limited dealt with their motor insurance claim. backgroundMr and Mrs N’s car was damaged in an incident where Mrs N was driving. Acromas said the car was beyond economic repair and made a final ... (2 pages)View decision -
Decision Reference DRN-2875517
15 Jun 2021 Independent Warranty UpheldInsuranceDRN-2875517 The complaint Mr and Mrs M are complaining about how Independent Warranty trading as IWA (IWA) has dealt with their deposit protection insurance. What happened In October 2019 Mr and Mrs M ordered some replacement doors and windows. The supplier (which I’ll refer to as F) said ... (2 pages)View decision -
Decision Reference DRN0104905
17 Jul 2017 TSB Bank plc UpheldBanking and creditMrs S has complained that TSB Bank plc (“TSB”) mis-sold her a Gold account in December 2011.backgroundOne of our adjudicators has already looked at Mrs S’ complaint. He thought that TSB had mis-sold the Gold account to Mrs S. TSB disagreed with our adjudicator’s vi... (2 pages)View decision -
Decision Reference DRN1380214
20 Aug 2018 Hyundai Capital UK Limited UpheldBanking and creditMr G complains that he was mis-sold a finance agreement with Hyundai Capital UK Limited.backgroundIn March 2017 Mr G was supplied with a used car and entered into a fixed sum loan agreement with Hyundai.Mr G told the supplying dealership that he was purchasing the car... (2 pages)View decision -
Decision Reference DRN3162761
20 Aug 2019 Black Horse Limited Not upheldBanking and creditMr K complains that the car he acquired through a hire purchase agreement (HPA) with Black Horse Limited was mis-sold. He says this meant he lost money when he came to sell the car.backgroundMr K entered into a HPA with Black Horse in February 2016 to acquire a used car. He says the car wa... (2 pages)View decision -
Decision Reference DRN9235179
28 Sep 2016 esure Insurance Limited Not upheldInsurance (excluding PPI)Mr T’s complained that esure Insurance Limited settled a claim under his motor insurance policy from another driver. Mr T said he wasn’t involved in the accident.backgroundAnother driver made a claim to Mr T’s insurer, esure. He said Mr T’s car hit the rear of... (2 pages)View decision -
Decision Reference DRN-4716749
26 Jun 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4716749 The complaint Mr W complains that MotoNovo Finance Limited (“MotoNovo”) shared information about his account in calls with an unauthorised third party and failed to provide him with a copy of the audio recordings. What happened Mr W requested calls from March and Aug... (2 pages)View decision -
Decision Reference DRN6860247
7 Aug 2017 TSB Bank plc UpheldBanking and creditMs D has complained that TSB Bank plc (“TSB”) mis-sold him a Silver packaged bank account in 2012. backgroundOne of our adjudicators has looked into Ms D’s complaint. She thought TSB had mis-sold the Silver account. TSB disagreed and asked for an ombudsman to look a... (2 pages)View decision -
Decision Reference DRN6641218
6 Mar 2019 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Miss M complains that Royal & Sun Alliance Insurance Plc (RSA) cancelled her motor insurance policy from the start (voided it). She wants records of the voidance removed.backgroundMiss M completed her application for a policy online and then called RSA to comp... (2 pages)View decision
