We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
-
Decision Reference DRN-1624109
4 Jun 2020 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-1624109The complaintMr P complains that HSBC UK Bank Plc has reported incorrect information about his credit card to credit reference agencies. What happenedMr P had a credit card with HSBC. The account fell into arrears and a default was issued. Mr P says that until mid-2019 the date ... (2 pages)View decision -
Decision Reference DRN6731436
9 Nov 2018 Barclays Bank Plc Not upheldBanking and creditMr J has complained that Barclays Bank Plc (“Barclays”) mis-sold him a Tech Pack bundle from its feature store in 2014.backgroundOne of our adjudicators has looked into Mr J’s complaint already and she didn’t think that Barclays mis-sold the feature store package. Mr J ... (2 pages)View decision -
Decision Reference DRN8747273
9 Apr 2015 Santander UK Plc Not upheldBanking and creditMr G complains that Santander UK Plc (“Santander”) mis-sold him a packaged bank account.backgroundThe background to this complaint and my initial conclusions are set out in my provisional decision from March 2015.Mr G completed an application form to open a Premier 50 c... (2 pages)View decision -
Decision Reference DRN-4457981
12 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4457981 The complaint Mr L has complained Barclays Bank UK PLC, trading as Barclaycard, didn’t refund him for unauthorised transactions and then required him to repay their legal costs after his judgement was set aside. What happened In 2022 Mr L asked Barclaycard to refund him for var... (2 pages)View decision -
Decision Reference DRN8506557
3 Nov 2015 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mr and Mrs N have complained about the way that Acromas Insurance Company Limited dealt with their motor insurance claim. backgroundMr and Mrs N’s car was damaged in an incident where Mrs N was driving. Acromas said the car was beyond economic repair and made a final ... (2 pages)View decision -
Decision Reference DRN-2875517
15 Jun 2021 Independent Warranty UpheldInsuranceDRN-2875517 The complaint Mr and Mrs M are complaining about how Independent Warranty trading as IWA (IWA) has dealt with their deposit protection insurance. What happened In October 2019 Mr and Mrs M ordered some replacement doors and windows. The supplier (which I’ll refer to as F) said ... (2 pages)View decision -
Decision Reference DRN1380214
20 Aug 2018 Hyundai Capital UK Limited UpheldBanking and creditMr G complains that he was mis-sold a finance agreement with Hyundai Capital UK Limited.backgroundIn March 2017 Mr G was supplied with a used car and entered into a fixed sum loan agreement with Hyundai.Mr G told the supplying dealership that he was purchasing the car... (2 pages)View decision -
Decision Reference DRN0104905
17 Jul 2017 TSB Bank plc UpheldBanking and creditMrs S has complained that TSB Bank plc (“TSB”) mis-sold her a Gold account in December 2011.backgroundOne of our adjudicators has already looked at Mrs S’ complaint. He thought that TSB had mis-sold the Gold account to Mrs S. TSB disagreed with our adjudicator’s vi... (2 pages)View decision -
Decision Reference DRN7683686
5 Feb 2016 Bank of Scotland Plc Not upheldBanking and creditMr P has complained that Bank of Scotland plc (trading as Halifax) mis-sold an Ultimate Reward Current Account (URCA) to him in 2009. He paid a monthly fee for the account which offered several benefits in return.backgroundMr P opened a fee free account with Halifax ... (2 pages)View decision -
Decision Reference DRN3797900
23 Dec 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr B has complained that The Royal Bank of Scotland Plc (RBS) mis-sold him a Royalties Gold packaged bank account in 2004. He paid a monthly fee for the account which came with several benefits.Mr B has used a claims management company (CMC) to bring his complaint ... (2 pages)View decision
