We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
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Decision Reference DRN1378483
21 May 2015 National Westminster Bank Plc Not upheldBanking and creditMs C has complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to her in 2002. She paid a monthly fee for the account which offered several benefits in return.Ms C has used a claims management company (CMC) to brin... (2 pages)View decision -
Decision Reference DRN3736482
10 Aug 2015 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)Ms S complains about how Liverpool Victoria Insurance Company Limited (LV) handled her claim made under her motor insurance policy following an incident. She says that it wasn’t her fault, but her premiums have increased as a result. She wants her claim investigated t... (2 pages)View decision -
Decision Reference DRN0243705
26 Sep 2016 Lloyds Bank PLC Not upheldBanking and creditMr M, on behalf of his company, complains that Lloyds Bank PLC didn’t set up a telephone banking password for him. This meant he wasn’t able to make a loan repayment to a third party and has now been charged substantial interest on that loan account. background ... (2 pages)View decision -
Decision Reference DRN5205452
17 Jul 2017 Bank of Scotland Plc Not upheldBanking and creditMr R has complained that Bank of Scotland plc trading as Halifax (“Halifax”) mis-sold him an Ultimate Reward Current Account (“URCA”) in January 2013.backgroundOne of our adjudicators has looked into Mr R’s complaint already. He didn’t think Halifax had mis-sold the pac... (2 pages)View decision -
Decision Reference DRN-4264008
2 Oct 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4264008 The complaint Mrs S complains that Barclays Bank UK PLC closed her UK bank account because she no longer lives in the UK and that Barclays hasn’t provided the service it should have when a family member has been trying to set up a Power of Attorney. Mrs S is represented by a fa... (2 pages)View decision -
Decision Reference DRN-4036177
5 May 2023 U K Insurance Limited Not upheldInsuranceDRN-4036177 The complaint Mr I complains that UK Insurance Limited (“UKI”) declined a claim under his motor insurance policy. What happened Mr I had a motor insurance policy with UKI covering his car. In June 2022, Mr I’s car was stolen, and he made a claim. UKI declined his claim because ... (3 pages)View decision -
Decision Reference DRN2962479
5 Sep 2013 Mortgage Express Not upheldBanking and creditMr H complains that his mortgage was missold and Mortgage Express has breached a number of laws and regulations when administering his mortgage. Mr H says he has suffered financial loss as a result. Mr H asks that a payment arrangement is put in place, the possession claim is cancelle... (2 pages)View decision -
Decision Reference DRN-3382026
7 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3382026 The complaint Mr P complains that Barclays Bank UK PLC (“Barclays”) wrongfully prevented a payment he instructed for an investment through a third-party company. What happened Mr P holds a bank account with Barclays. He also holds an account with a third-party company which buy... (2 pages)View decision -
Decision Reference DRN8320834
28 Sep 2018 UK Insurance Limited UpheldInsurance (excluding PPI)Mr M and Miss M are complaining U K Insurance Limited (UKI) changed the wrong car on their car insurance policies which meant Miss M was stopped for driving without insurance.backgroundMr M and Miss M had two car insurance policies through UKI to insure two differe... (2 pages)View decision -
Decision Reference DRN3992514
5 Jun 2015 National Westminster Bank Plc Not upheldBanking and creditMr S and Mrs W complained that National Westminster Bank Plc (“NatWest”) wouldn’t provide them with free legal work when they applied for three buy to let mortgages. our initial conclusionsMr S and Mrs W say they were told that if they forwarded the solicitor’s invoice it would... (2 pages)View decision
