We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4310 results
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Decision Reference DRN5637844
25 Jun 2018 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr G has complained that his car insurer, Aviva Insurance Limited passed his information to third parties without his permission. Mr G called Aviva to tell it about an incident in September 2017.backgroundMr G bought a car insurance policy with Aviva. In September 201... (2 pages)View decision -
Decision Reference DRN4274472
25 Jan 2017 Red Sands Insurance Company (Europe) Limited UpheldInsurance (excluding PPI)Mr J complains about how Red Sands Insurance Company (Europe) Limited dealt with his claim under his pet insurance policy.My references to Red Sands include its agents.backgroundSadly Mr J’s dog passed away. He made a claim against his pet insurance for her death and... (2 pages)View decision -
Decision Reference DRN3850539
7 Aug 2015 Bank of Scotland Plc Not upheldBanking and creditMr P says Bank of Scotland plc mis-sold him a packaged bank account. He complains that the bank led him to believe he had to have a fee-paying account rather than a free one; and that its added benefits weren’t of use to him. backgroundOur adjudicator rejected thi... (2 pages)View decision -
Decision Reference DRN1092090
14 May 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G complains about the valuation that Admiral Insurance Company Limited placed on his car and the level of service it provided under his motor insurance policy following a claim. He seeks a settlement that will allow him to purchase an equivalent car to his own. backg... (2 pages)View decision -
Decision Reference DRN2290309
24 Mar 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H has complained that Admiral Insurance Company Limited refused to pay his motor insurance claim.backgroundOn 2 April 2011 Mr H told Admiral the interior of his car had been stolen. He said he’d left his car at work overnight and when he went back to it he n... (2 pages)View decision -
Decision Reference DRN1018745
10 Jan 2014 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Miss D complains about the advice she received from Aviva Insurance Limited when she arranged for repairs to be carried out with a third party who had damaged her car.background Miss D’s car was damaged by a third party while it was parked outside her home. She made arrangements with t... (2 pages)View decision -
Decision Reference DRN2526808
27 Jan 2015 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr L complains that Advantage Insurance Company Limited wrongly settled a claim made against his motor insurance policy for damage to a third party car for which he says he was not responsible. This complaint is brought on his behalf by his relative, Ms L.backgroundA third party notifie... (3 pages)View decision -
Decision Reference DRN-2279879
2 Dec 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-2279879 The complaint Mr M complains about Nationwide Building Society for not taking his instructions when it was in possession of a lasting Power of Attorney on his account. He wants compensation and an apology. What happened Mr M held a Nationwide Building Society (“Nationwide”) acc... (3 pages)View decision -
Decision Reference DRN9843110
21 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs D complain about the ID Aware service provided as part of their current account with Lloyds Bank PLC. They say that use of the service has adversely affected their credit rating, the information it produced was inaccurate, the service was not cancelled when ... (2 pages)View decision -
Decision Reference DRN7486012
28 Aug 2015 Barclays Bank Plc Not upheldBanking and creditU is a limited company and its complaint is brought by its representative Mr K. Mr K complains that Barclays Bank PLC (trading as Barclaycard) unfairly closed U’s merchant services facility and held back money in U’s account.backgroundU took card payments through it... (2 pages)View decision
