We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
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Decision Reference DRN2962479
5 Sep 2013 Mortgage Express Not upheldBanking and creditMr H complains that his mortgage was missold and Mortgage Express has breached a number of laws and regulations when administering his mortgage. Mr H says he has suffered financial loss as a result. Mr H asks that a payment arrangement is put in place, the possession claim is cancelle... (2 pages)View decision -
Decision Reference DRN-3382026
7 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3382026 The complaint Mr P complains that Barclays Bank UK PLC (“Barclays”) wrongfully prevented a payment he instructed for an investment through a third-party company. What happened Mr P holds a bank account with Barclays. He also holds an account with a third-party company which buy... (2 pages)View decision -
Decision Reference DRN8320834
28 Sep 2018 UK Insurance Limited UpheldInsurance (excluding PPI)Mr M and Miss M are complaining U K Insurance Limited (UKI) changed the wrong car on their car insurance policies which meant Miss M was stopped for driving without insurance.backgroundMr M and Miss M had two car insurance policies through UKI to insure two differe... (2 pages)View decision -
Decision Reference DRN3992514
5 Jun 2015 National Westminster Bank Plc Not upheldBanking and creditMr S and Mrs W complained that National Westminster Bank Plc (“NatWest”) wouldn’t provide them with free legal work when they applied for three buy to let mortgages. our initial conclusionsMr S and Mrs W say they were told that if they forwarded the solicitor’s invoice it would... (2 pages)View decision -
Decision Reference DRN9400061
8 May 2017 Mulsanne Insurance Company Limited Not upheldInsurance (excluding PPI)Ms B is unhappy Mulsanne Insurance Company Limited has unfairly refused to deal with her claim under her motor insurance policy.backgroundMs B took out a policy with Mulsanne in February 2016. In May 2016, Ms B’s car was involved in an accident. It had later been r... (2 pages)View decision -
Decision Reference DRN-4776642
16 May 2024 Credit Karma UK Limited Not upheldConsumer CreditDRN-4776642 The complaint Miss A complains that her Credit Karma UK Limited credit score was too low because her electoral roll registration wasn’t recorded. Miss A also complains about the service provided by Credit Karma after she highlighted the issue. What happened In October 2023 Miss... (2 pages)View decision -
Decision Reference DRN7649985
16 Apr 2015 Europa Group Limited Not upheldInsurance (excluding PPI)Mr N complains that Europa Group Limited (trading as Motorcycle Direct) (MCD) cancelled his motor insurance policy without notification. He wants it to apologise, reinstate his policy and return a debit it took from his bank account. backgroundMr N took out a policy for... (2 pages)View decision -
Decision Reference DRN-2435322
28 Jan 2021 Barclays Bank UK PLC Not upheldMortgagesDRN-2435322 The complaint Mr K complains that the information registered by Barclays Bank UK PLC with the land registry in relation to his buy-to-let mortgage account is incorrect. What happened Mr K took out a buy-to-let mortgage with Barclays in January 2020. The mortgage offer, and term... (2 pages)View decision -
Decision Reference DRN-3755053
14 Oct 2022 Covea Insurance plc Not upheldInsuranceDRN-3755053 The complaint Mr P complains Covea unfairly cancelled his motor insurance policy and declined his claim. What happened In June 2020 Mr P’s Covea motor insurance renewed. In April 2021 his vehicle was stolen. He claimed on his policy. But Covea retrospectively cancelled his poli... (2 pages)View decision -
Decision Reference DRN9593143
7 Apr 2017 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr S complained that Allianz Insurance Plc were taking too long to deal with his claim under his motor insurance policy.backgroundIn December 2015, Mr S’s car was in an accident with another car which didn’t stop at the scene. Allianz have instructed solicitors to purs... (2 pages)View decision
