We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4385 results
-
Decision Reference DRN1092090
14 May 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G complains about the valuation that Admiral Insurance Company Limited placed on his car and the level of service it provided under his motor insurance policy following a claim. He seeks a settlement that will allow him to purchase an equivalent car to his own. backg... (2 pages)View decision -
Decision Reference DRN9843110
21 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs D complain about the ID Aware service provided as part of their current account with Lloyds Bank PLC. They say that use of the service has adversely affected their credit rating, the information it produced was inaccurate, the service was not cancelled when ... (2 pages)View decision -
Decision Reference DRN-2279879
2 Dec 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-2279879 The complaint Mr M complains about Nationwide Building Society for not taking his instructions when it was in possession of a lasting Power of Attorney on his account. He wants compensation and an apology. What happened Mr M held a Nationwide Building Society (“Nationwide”) acc... (3 pages)View decision -
Decision Reference DRN2290309
24 Mar 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H has complained that Admiral Insurance Company Limited refused to pay his motor insurance claim.backgroundOn 2 April 2011 Mr H told Admiral the interior of his car had been stolen. He said he’d left his car at work overnight and when he went back to it he n... (2 pages)View decision -
Decision Reference DRN7486012
28 Aug 2015 Barclays Bank Plc Not upheldBanking and creditU is a limited company and its complaint is brought by its representative Mr K. Mr K complains that Barclays Bank PLC (trading as Barclaycard) unfairly closed U’s merchant services facility and held back money in U’s account.backgroundU took card payments through it... (2 pages)View decision -
Decision Reference DRN8063383
4 Sep 2019 NewDay Ltd Not upheldBanking and creditComplaintMr S complains that NewDay Ltd pursued him for a debt he says he didn’t recognise and then failed to explain what it was for. BackgroundIn May 2017 an application was made in Mr S’s name for an Amazon credit card. The Amazon credit card is issued and administered by NewDay Ltd. A ... (2 pages)View decision -
Decision Reference DRN-3766417
14 Nov 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3766417 The complaint Ms S complains that Liverpool Victoria Insurance Company Limited (LV) caused delays in a claim on her motor insurance policy. She wants her policy excess refunded. What happened Ms S was involved in a collision with a lorry that didn’t stop at the scene and so Ms ... (2 pages)View decision -
Decision Reference DRN-4481984
13 Dec 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4481984 The complaint Mrs H complains Mulsanne Insurance Company Limited (Mulsanne) caused delays after she made a claim on her motor insurance policy. Mulsanne are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As Mul... (2 pages)View decision -
Decision Reference DRN-2919974
25 Nov 2021 Barclays Bank UK PLC UpheldConsumer CreditDRN-2919974 The complaint Mrs S complains that Barclays Bank UK PLC unfairly closed her loan and recorded a default on her credit file despite making regular monthly payments. What happened Mrs S successfully applied for a loan with Barclays in 2013. In December 2016 Mrs S experienced diff... (2 pages)View decision -
Decision Reference DRN0297207
3 Apr 2020 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss M complains that U K Insurance Limited (UKI) have unfairly recorded her claim for damage to her car as a “fault claim”.backgroundMiss M insured her car with UKI. Her car was damaged when a tree fell against it whilst it was parked in a street. She made a claim against her insurance.UK... (2 pages)View decision
