We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN4583070
22 Jun 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C is unhappy with how The Royal Bank of Scotland Plc (RBS) has used the compensation related to a complain he made that he was mis-sold a payment protection insurance policy (PPI) with a credit card.backgroundMr C took out a regular premium PPI policy on a credit c... (2 pages)View decision -
Decision Reference DRN1712464
26 Nov 2015 MKDP LLP Not upheldBanking and creditMs S complains that MKDP LLP has treated her unfairly in relation to a credit card debt.backgroundIn April 2014 MKDP told Ms S it was the new owner of a credit card debt she had with a third party. It also sent her a letter dated 10 April 2014, signed “for and ... (3 pages)View decision -
Decision Reference DRN5139741
1 Aug 2018 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs A are complaining that Nationwide Building Society (“Nationwide”) has used the Payment Protection Insurance (“PPI”) commission compensation it offered them on a loan to reduce their outstanding debt on that loan.backgroundIn 2013, Mr and Mrs A complained ... (3 pages)View decision -
Decision Reference DRN-3264071
19 Jan 2022 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-3264071 The complaint Mr S has complained about Debt Managers (Services) Limited pursuing him for a debt which was taken out fraudulently in his name. What happened This complaint is about a consumer credit agreement which was opened in Mr S’s name, then was sold to Debt Managers in 20... (3 pages)View decision -
Decision Reference DRN-2960329
12 Oct 2021 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2960329 The complaint Mr B has complained that Cabot Credit Management Group Limited are pursuing him for a debt which they cannot definitively prove he owes. What happened This complaint is about an unsecured loan from 1997. It defaulted in 2000 and came under Cabot’s ownership in 201... (2 pages)View decision -
Decision Reference DRN5493227
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMs Z complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs Z entered into a debt reduction agreement with One Debt Solution ... (2 pages)View decision -
Decision Reference DRN-5322571
24 Feb 2025 Bank of Scotland Plc Not upheldConsumer CreditDRN-5322571 The complaint Ms O complains that Bank of Scotland plc, trading as Halifax, hasn’t defaulted her two bank accounts, credit card account and loan account after she entered into a debt arrangement scheme. What happened I issued a provisional decision on this complaint last mon... (3 pages)View decision -
Decision Reference DRN8960972
26 Sep 2014 Arrow Global Limited UpheldBanking and creditMr M complains Arrow Global Limited is pursuing him for a debt that does not belong to him. He wants the debt and any adverse references to it on his credit file to be removed. He also wants compensation for harassment and time spent on resolving this matter.backgroundMr M entered into ... (2 pages)View decision -
Decision Reference DRN0919511
6 Mar 2015 Lowell Portfolio I Ltd Not upheldBanking and creditMr D complains that Lowell Portfolio I Limited (“LPL”) is unfairly pursuing him for a debt.background Mr D had had a current account since 1999 and a loan of £15,000 since 2007 with a bank (“Q”). The current account became overdrawn and Mr D stopped payments on the loan in early 2008.... (2 pages)View decision -
Decision Reference DRN7685243
20 Jun 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMrs F complains that Debt Connect (U.K.) Limited ‘Debt Connect’ has not refunded her the money she was due back for cancelling a debt management plan (‘DMP’). She says that Debt Connect was not making payments to her creditors while she was in the plan.backgroundMrs F had a DMP with D... (2 pages)View decision
