We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN4369065
26 Nov 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK PLC is now pursuing her for a debt which it previously agreed to write off. backgroundMiss G had an account with an overdraft with Barclays. After falling into financial difficulties the account was closed in 2018 with an outstanding balance of aroun... (2 pages)View decision -
Decision Reference DRN-4784460
10 Sep 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4784460 The complaint Mr M complains about being chased by a debt collection agency (DCA) about a debt with Barclays Bank UK PLC (Barclays). What happened Mr M has a current account with Barclays. In May 2023 and June 2023, he got letters from a debt collection agency (DCA) concerni... (2 pages)View decision -
Decision Reference DRN2011459
30 Aug 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMs D complains that Lloyds TSB Bank plc encouraged her to take out numerous loans and overdrafts over the years. She always paid everything that was due. However, when she lost her job, she started to struggle to keep up with payments. She would like the bank to write off her remaining de... (2 pages)View decision -
Decision Reference DRN-2432109
28 Dec 2020 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2432109 The complaint Mr R complains that National Westminster Bank Plc, trading as NatWest, closed his bank accounts and added a default to his credit file. And he’d like this removed. What happened Mr R had a current account, some savings accounts and a Credit card with NatWest. Betw... (3 pages)View decision -
Decision Reference DRN-2021049
28 Jul 2020 Landmark Mortgages Limited Not upheldMortgagesDRN-2021049 The complaintThis complaint is about a mortgage and unsecured loan Miss P took out in 2006. It was originally taken out with Northern Rock (later NRAM) on the advice and recommendation of a broker firm I’ll call “M”. The mortgage and loan are currently held by Landmark Mortgag... (3 pages)View decision -
Decision Reference DRN5226860
21 Oct 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMr C complains that a debt Cabot Credit Management Group Limited (“Cabot”) are pursuing him for is unenforceable and that they’ve been aggressive when chasing him for it.Mr C has been represented by a third party in this complaint but for ease I will refer to Mr C throughout this decision.... (3 pages)View decision -
Decision Reference DRN6941128
4 Mar 2014 Marlin Europe I Limited Not upheldBanking and creditMrs T complains that Marlin Europe I Limited has been asking her to repay a debt that she cleared in 2007. Mrs T wants Marlin to close the account, apologise and pay her compensation for the way she has been treated. Mrs T is helped with her complaint by a relative.backgroundMrs T h... (1 page)View decision -
Decision Reference DRN8256716
27 Sep 2016 Arrow Global Limited Not upheldBanking and creditMs C complains that Arrow Global Limited (“AGL”) had unreasonably delayed in pursuing a debt and applied a charging order to her property without her knowledge on a debt which she believed was unenforceable.backgroundMs C had a credit card debt with a credit card pro... (3 pages)View decision -
Decision Reference DRN0899094
17 Dec 2013 Lloyds Bank PLC Not upheldBanking and creditMr J complains that Lloyds Bank PLC (previously Lloyds TSB Bank Plc) was slow to respond to his approach for a repayment arrangement on his overdraft debt and then made administrative errors in setting up the agreed arrangements. Mr J says that this caused him and his wife upset, inco... (3 pages)View decision -
Decision Reference DRN5469945
28 Nov 2016 Lowell Financial Ltd Not upheldBanking and creditMr S complains that Lowell Financial Ltd (the business) is pursuing him for a debt he disputes.backgroundMr S says that the disputed debt was from over five years ago. He says that the original debt provider took his payment books saying it needed them for audit purpo... (2 pages)View decision
