We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN4904649
26 Feb 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs F complain that they were given unsuitable mortgage advice by Legal & General Partnership Services Limited.backgroundMr and Mrs F re-mortgaged in 2008 after receiving advice from Legal & General. It recommended a repayment mortgage with a five year f... (2 pages)View decision -
Decision Reference DRN-2342189
22 Apr 2021 National Westminster Bank Plc Not upheldInsuranceDRN-2342189 The complaint Miss N’s complaint is that National Westminster Bank Plc (NatWest) has used the compensation from three mis-sold payment protection insurance (PPI) policies to reduce the debt it says Miss N still owes it following completion of an Individual Voluntary Arrangement... (2 pages)View decision -
Decision Reference DRN-2238251
22 Apr 2021 The Royal Bank of Scotland Plc Not upheldInsuranceDRN-2238251 The complaint Mr B’s complaint is that The Royal Bank of Scotland Plc (RBS) has used the compensation from a mis-sold payment protection insurance (PPI) policy to reduce the debt it says Mr B still owes following completion of an Individual Voluntary Arrangement (IVA). What hap... (2 pages)View decision -
Decision Reference DRN4082393
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr H complains that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer her debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of the Office o... (2 pages)View decision -
Decision Reference DRN6577893
17 Jul 2017 Santander UK Plc UpheldBanking and creditMiss M complains that she had to pay a debt to release a charging order Santander UK Plc (previously Alliance and Leicester) placed on her property when she says she had already settled the debt years earlier. She says she felt bullied into paying the money. Miss M... (4 pages)View decision -
Decision Reference DRN-1886806
12 Aug 2020 Lowell Financial Ltd Not upheldBanking and PaymentsDRN-1886806The complaintMr B complains that he has been incorrectly linked to debts by Lowell Financial Ltd. Mr B says the debts aren’t his and Lowell’s actions have impacted his credit file. What happenedIn July 2016 Lowell Portfolio I Ltd purchased a debt from a credit card company and a... (2 pages)View decision -
Decision Reference DRN7709555
15 Aug 2019 Barclays Bank UK PLC Not upheldBanking and creditMr A complains that Barclays Bank UK PLC, trading as Barclaycard, has refunded charges to his debt after he had been discharged from his insolvency trust deed. He thinks the refund should be paid to him. backgroundIn 2009 Mr A owed Barclaycard around £17,000 and he had exceeded his credit ... (2 pages)View decision -
Decision Reference DRN4154139
16 Feb 2015 Tesco Personal Finance PLC Not upheldPayment protection insurance (PPI)Mrs J brought this complaint on behalf of the late Mr J. The complaint is about the mis-sale of a payment protection insurance (PPI) policy Mr J took out with a credit card and how Tesco Personal Finance PLC (Tesco) is using the compensation it offered to settle this complaint.backgroun... (3 pages)View decision -
Decision Reference DRN8622927
18 Feb 2016 HSBC Bank plc Not upheldBanking and creditMr K complains that HSBC Bank Plc withdrew his borrowing facilities without notice and then asked him to pay far more than he actually owed.background Mr K was liable for the balances on a current account and loan account with HSBC that he had taken to support a new b... (3 pages)View decision -
Decision Reference DRN0895480
8 May 2013 Lloyds TSB Bank Plc Not upheldBanking and creditsummary of complaintMrs and Mr T have complained Lloyds TSB Bank Plc did not take into account their financial position when repayment of a loan was discussed. They are seeking a repayment plan with payments of £300 per month to be made towards the debt.background to complaintMrs and M... (2 pages)View decision
