We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN2409081
1 Aug 2019 BW Legal Services Limited Not upheldBanking and creditMr C is unhappy that bailiffs still visited his home after he’d contacted BW Legal Services Limited (“BW”) to arrange a settlement and prevent bailiff action.backgroundMr C had some debts, and in October 2014 BW was instructed to recover one of these debts. It seems BW tried to contact Mr ... (2 pages)View decision -
Decision Reference DRN3345586
30 Oct 2019 HSBC UK Bank Plc Not upheldBanking and creditThis complaint’s about a further advance mortgage application Mr and Mrs L made to HSBC UK Bank Plc. They’re unhappy that HSBC wouldn’t lend them the money they wanted for debt consolidation.backgroundMr and Mrs L had a mortgage with HSBC and wanted to borrow more money. Mr and Mrs L said ... (2 pages)View decision -
Decision Reference DRN5679799
15 Oct 2019 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that Bank of Scotland Plc trading as Halifax (“Halifax”) acted unfairly by not contacting Mrs G sooner about a mortgage shortfall debt. Mrs G wants compensation for not being contacted earlier about the debt.backgroundMr and Mrs G had a mortgage with Halifax, but Mrs ... (2 pages)View decision -
Decision Reference DRN5732823
27 Jan 2015 MKDP LLP Not upheldBanking and creditMs F complains that MKDP LLP is chasing her for a debt she disputes. She wants the debt written off, legal proceedings discontinued and no adverse information put on her credit file. She also wants compensation.backgroundMs F bought tickets for a holiday in 2009 with her bank visa debit ... (2 pages)View decision -
Decision Reference DRN7217241
20 Mar 2014 Bournes Limited UpheldBanking and creditMr H complains about a debt management plan he entered into with Bournes Limited. He says Bournes never explained how the plan would operate and payments were not distributed to his creditors as he expected them to be. He complains once he realised what had happened he pursued Bournes ... (3 pages)View decision -
Decision Reference DRN5105129
6 Jul 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr F complains that he was mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited.backgroundMr F had a mortgage. Acting on L&G’s advice, he re-mortgaged, switching lender and consolidating some unsecured debt. This wa... (3 pages)View decision -
Decision Reference DRN5457657
26 May 2015 Barclays Bank Plc UpheldBanking and creditMr T wants Barclays Bank Plc (trading as Barclaycard) to write off interest and charges which were applied to his credit card debts. He also complains that the bank has not responded properly to his complaints.backgroundMr T had three credit card accounts which were o... (2 pages)View decision -
Decision Reference DRN4889366
11 Sep 2019 Arrow Global Limited Not upheldBanking and creditMrs T has complained that Arrow Global Limited (‘AGL’) failed to supply paperwork when requested relating to a debt. Mrs T is also unhappy with the steps AGL has taken to recover this debt and any costs and charges it has added.Mrs T wants the balance of the debt to be either written off o... (3 pages)View decision -
Decision Reference DRN1095319
22 Feb 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr and Mrs K complain that Cabot Credit Management Group Limited added additional charges to their debt after acquiring it from the original debt provider.backgroundMr and Mrs K say that they have a debt that was subject to a court judgement and so they thought it... (3 pages)View decision -
Decision Reference DRN0312629
7 Dec 2017 The Co-operative Bank Plc Not upheldBanking and creditMr P complains that The Co-operative Bank plc reported incorrect information to a credit reference agency and breached data protection.He has also said that Co-op sold the debts on his credit cards and didn’t comply with the Lending Code. background Mr P has told us t... (4 pages)View decision
