We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN6387482
3 Apr 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs H through their representative B complain that the appointed representative of Legal & General Partnership Services Limited, A, mis-sold them a mortgage in 2006. They want compensation.backgroundMr and Mrs H took advice from A, an appointed representativ... (2 pages)View decision -
Decision Reference DRN-4534208
14 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4534208 The complaint Mrs W complains Tesco Personal Finance PLC trading as Tesco Bank unfairly declined her fraud claim and didn’t provide enough assistance when she was in persistent debt. What happened The Investigator has set out a clear and detailed background to the complaint, so... (5 pages)View decision -
Decision Reference DRN-2400784
4 Jan 2021 Lowell Financial Ltd Not upheldConsumer CreditDRN-2400784 The complaint Mr H complains about the treatment he has received from Lowell Financial Limited (“Lowell”) in respect of three credit card debts purchased by it, two in respect of two credit cards issued by a business that I will call C and one in respect of one credit card issu... (3 pages)View decision -
Decision Reference DRN-2869099
1 Jul 2021 Pastdue Credit Solutions Limited Not upheldConsumer CreditDRN-2869099 The complaint Mr D complains thatt Pastdue Credit Solutions Limited (PCSL) contacted him about a debt that is part of a trust deed. Mr D also complains that PCSL placed the account on hold despite receiving information that showed it was part of his trust deed. What happened In... (2 pages)View decision -
Decision Reference DRN3193445
26 Jul 2019 National Westminster Bank Plc UpheldBanking and creditMs H complains that National Westminster Bank Plc sold debts that had previously been included in a completed IVA to a third party. She also complains that once NatWest got the debts bank it chased her for repayment. backgroundMs H had a credit card and loan with NatWest. In 2011 she enter... (3 pages)View decision -
Decision Reference DRN1051311
13 Mar 2020 House & Home Care Limited UpheldBanking and creditComplaintMiss B and Mr P complain that House & Home Care Limited (HHC) misled them when they entered into a debt settlement agreement. They’re unhappy with the fees, and that the agreement hasn’t paid off all the debts in five years as it said it would.BackgroundIn May 2009 Miss B and ... (3 pages)View decision -
Decision Reference DRN1697922
28 Nov 2018 Santander UK Plc Not upheldBanking and creditMiss D complains that Santander UK Plc lent her money she couldn’t pay back. Miss D has been supported in her complaint by her father, Mr D. background Mr D said that Santander had allowed Miss D to run up credit card debt of £6,000. He said that Santander had kept... (3 pages)View decision -
Decision Reference DRN6870023
15 May 2014 MBNA Limited Not upheldBanking and creditMr W complains that MBNA Limited is holding him responsible for debts under two credit card accounts. Mr W says he did not apply for one of the accounts and should only be responsible for the other as from the date the last payment was made (in November 2012). Mr W wants MBNA to write t... (2 pages)View decision -
Decision Reference DRN5245176
31 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs G complain that they were mis-sold a re-mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr and Mrs G made a re-mortgage application with L&G. L&G recommended a repayment mortgage over a 16 ... (2 pages)View decision -
Decision Reference DRN2476450
24 Oct 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs P through her representative B complains that an appointed representative of Legal & General Partnership Services Limited mis-sold her a mortgage in 2006. She wants compensation.backgroundMs P took advice about a new mortgage from A, an appointed representative ... (3 pages)View decision
