We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN1253339
15 Nov 2017 Lowell Financial Ltd Not upheldBanking and creditMrs H complains that Lowell Financial Ltd has asked her for payments towards a debt it owns, despite it being part of a debt relief order.Mr H is representing Mrs H in this complaint. backgroundOn 5 November 2016 Lowell wrote to Mrs H to inform her her debt previousl... (3 pages)View decision -
Decision Reference DRN2748510
6 Apr 2017 Skipton Building Society Not upheldBanking and creditMr S complains that Skipton Building Society is pursuing him for a debt he says he doesn’t owe. He says this is harassment and breaches regulations and legislation.backgroundMr S says Skipton sold his property for less than it was worth following a voluntary possession... (2 pages)View decision -
Decision Reference DRN5956602
8 Aug 2014 Lloyds Bank PLC Not upheldBanking and creditMr A complains that Lloyds Bank PLC didn’t update his credit file to show that he had completed in full the payments he needed to make under an individual voluntary arrangement (IVA). He would like Lloyds to compensate him for its failure to do so.our initial conclusionsThe adjudic... (2 pages)View decision -
Decision Reference DRN-1393397
13 Jun 2020 Cabot Credit Management Group Limited Not upheldBanking and PaymentsThe complaint Mr R complains that Cabot Credit Management Group Limited is asking him to pay a debt which it can't provide evidence that he owes or any details about it. Mr R is represented by his Solicitor I will call “F”. What happened Mr R says Cabot is asking him to repay a deb... (2 pages)View decision -
Decision Reference DRN8769663
5 Dec 2016 Lloyds Bank PLC Not upheldBanking and creditMrs H complained that Lloyds Bank PLC didn’t tell her it had sold on her debts. She was also unhappy that the bank had given her details to a third party, a debt collector.backgroundIn 2016, Mrs H complained to Lloyds. She was unhappy that the bank had agreed a loan... (2 pages)View decision -
Decision Reference DRN9830847
7 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs K complains that Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, (“HB”), didn’t provide her with satisfactory advice when she took out adebt management plan (“DMP”) with it. The complaint is brought to this service on Mrs K’s... (2 pages)View decision -
Decision Reference DRN6357714
26 Oct 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs R complain that an appointed representative of Legal & General PartnershipServices Limited (“LGPS”) provided unsuitable advice to them regarding their re-mortgage in2006. Mr and Mrs R are represented by a claims management company (“CMC”).backgroundMr and ... (4 pages)View decision -
Decision Reference DRN9347618
20 Apr 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr H complains that Cabot Credit Management Group Limited (Cabot) is pursing him for an unenforceable debt. He wants the outstanding balance written off and compensation for the trouble and upset this matter has caused.backgroundMr H entered into historical credit card agreements with thre... (2 pages)View decision -
Decision Reference DRN0259480
12 Jul 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs W’s complaint is that she was badly advised by Legal & General Partnership Services Limited (L&G). She says that she was mis-sold a mortgage in 2008 as the advice to consolidate debts into an interest-only mortgage was unsuitable. Ms W is represented in her... (4 pages)View decision -
Decision Reference DRN3795853
16 Jul 2014 DFH Limited Not upheldBanking and creditMiss H complains that DFH Limited mis-advised her in relation to a debt management plan, as it did not warn her that her credit record may be affected.backgroundIn 2011, Miss H entered into a debt management plan with DFH. She discussed the outstanding balances on her credit accounts, a... (2 pages)View decision
