We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN-4259665
19 Dec 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4259665 The complaint Mr O has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) is not clearly stating how much outstanding debt exists on his account. Mr O says the amount keeps changing and is shown in Euros. What happened Mr O had contacted PayPal and a third-party debt co... (3 pages)View decision -
Decision Reference DRN6870023
15 May 2014 MBNA Limited Not upheldBanking and creditMr W complains that MBNA Limited is holding him responsible for debts under two credit card accounts. Mr W says he did not apply for one of the accounts and should only be responsible for the other as from the date the last payment was made (in November 2012). Mr W wants MBNA to write t... (2 pages)View decision -
Decision Reference DRN6600270
14 Dec 2015 Harrington Brooks (Accountants) Limited UpheldBanking and creditMs M complains that Harrington Brooks (Accountants) Limited (Harrington Brooks) mismanaged her debt management plan (DMP). She said it did not properly make payments to one of her creditors (creditor A). backgroundMs M said that she entered the DMP in January 2013. Paym... (2 pages)View decision -
Decision Reference DRN5813397
21 Nov 2016 Link Financial Outsourcing Limited UpheldBanking and creditMr O complains that Link Financial Outsourcing Limited (Link) applied for a charging order in a court that wasn’t local to him.background Mr O had a credit card debt, which he wasn’t able to repay. The debt was sold to Link Financial Outsourcing, which then assigned ... (2 pages)View decision -
Decision Reference DRN1468284
8 Sep 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr and Mrs A and their representative are unhappy about the advice they were given by Harrington Brooks (Accountants) Limited (trading as Harrington Brooks Debt Management) to enter into a debt management plan. They say it was mis-sold to them and wasn’t the appropr... (2 pages)View decision -
Decision Reference DRN9581256
16 Aug 2019 Hoist Finance UK Limited Not upheldBanking and creditMr H complains that Hoist Finance UK Limited has refused to provide him with a deed of assignment proving that it owns the debt it is trying to collect from him. He also complains about the poor service he has received from the business in trying to resolve matters.backgroundIn September 2... (2 pages)View decision -
Decision Reference DRN1136544
10 Aug 2017 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr S is complaining that Capital One (Europe) plc has used the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy attached to his credit card, to reduce his outstanding debt.backgroundMr S took out a credit card in 1999. At the ... (2 pages)View decision -
Decision Reference DRN-4655812
6 Mar 2024 Arrow Global Limited Not upheldBanking and PaymentsDRN-4655812 The complaint Mr S complains Arrow Global Limited harassed him for two years on a debt that was statute barred and have wrongly been reporting it to the Credit Reference Agencies (CRA’s). In addition, Mr S says he was incorrectly told Arrow had secured a County Court Judgment (... (5 pages)View decision -
Decision Reference DRN3091786
7 Jun 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr T complains that, even after court proceedings declared that The Royal Bank of Scotland Plc could not pursue Mr T for a business loan debt, the bank continued to send both him and his solicitor correspondence about the loan. He says it also registered adverse information about the l... (1 page)View decision -
Decision Reference DRN8661451
12 Aug 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr W says that HSBC Bank Plc (HSBC) hasn’t treated him fairly about a loan and PPI that was sold him.backgroundMr W says that when he took out the loan he was told that any PPI claim would pay for the term of the loan. He says he was 60 years old at the time an... (2 pages)View decision
