We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
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Decision Reference DRN-4199362
30 Aug 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4199362 The complaint Mr and Mr F complain that Barclays failed to remove markers for expired debts contained in their IVAs and as a result they lost out on a mortgage for the proposed purchase of a new home. They also said they had to pay a higher interest rate on a remortgage because... (2 pages)View decision -
Decision Reference DRN4338099
20 May 2016 Shop Direct Finance Company Limited UpheldPayment protection insurance (PPI)Miss G has complained about the way Shop Direct Finance Company Limited (“Shop Direct”) has used the compensation it agreed to pay following a complaint about the mis-sale of a payment protection insurance (“PPI”) policy.backgroundMiss G had a catalogue shopping account... (2 pages)View decision -
Decision Reference DRN-1613719
1 May 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-1613719 The complaintMr H complains about the service he received from Nationwide Building Society (Nationwide) following his request that they write off his credit card balance. What happenedThe investigator’s background summary covered all the relevant facts and is known to both Mr H... (3 pages)View decision -
Decision Reference DRN-3335410
24 Feb 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3335410 The complaint Mr C is unhappy that Barclays Bank UK PLC is unwilling to write off a loan he says he ex- wife applied for in his name, without his knowledge or consent. What happened Mr C says that in August 2019 he discovered money had been transferred from his savings account ... (4 pages)View decision -
Decision Reference DRN5367079
26 Nov 2015 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP continued to contact him for repayment of a debt which was in dispute and when it had told him it would suspend its collection activities.backgroundMKDP bought the debt from a third party. Mr H brought a complaint about the administration... (1 page)View decision -
Decision Reference DRN2522871
25 Sep 2014 National Westminster Bank Plc Not upheldBanking and creditMr B complains that he was mis-sold a personal loan, overdraft facility and home insurance by National Westminster Bank Plc (‘NatWest’).backgroundIn May 2014 Mr B applied for a personal loan through a NatWest branch. Mr B wanted to consolidate an existing NatWest personal loan and thre... (3 pages)View decision -
Decision Reference DRN2314161
2 Sep 2016 Canada Square Operations Limited Not upheldBanking and creditMr B complains Canada Square Operations Limited (formerly known as Egg Banking PLC) wrongly calculated his outstanding debt before selling it on to a third party.backgroundMr B took a loan with Egg Banking in August 2003. His account was defaulted in April 2005. Mr B ... (2 pages)View decision -
Decision Reference DRN3198886
16 Sep 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMr G and Mr H complain about the way that The Royal Bank of Scotland plc has dealt with their partnership’s banking arrangements. In particular, they complain that fees were incorrectly added to the debt, that the interest rate charged by the bank was increased and that the bank sought r... (2 pages)View decision -
Decision Reference DRN6599058
11 Mar 2018 HSBC Bank plc Not upheldBanking and creditMr G complains that HSBC Bank Plc sold a debt to Arrow Global which didn’t exist. He says he never signed a loan agreement and didn’t give his permission for his details to be passed to a debt collection agency.backgroundMr G entered into a Managed Loan agreement w... (2 pages)View decision -
Decision Reference DRN-3591497
21 Oct 2022 London Mutual Credit Union Limited UpheldConsumer CreditDRN-3591497 The complaint Ms O complains that London Mutual Credit Union Limited (“LMCU”) irresponsibly granted her credit that she couldn’t afford to repay. What happened LMCU approved several loans, and payday loans, for Ms O between May 2013 and October 2014. I’ve summarised those loans... (3 pages)View decision
