We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN1556519
30 Sep 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs L make a number of complaints against National Westminster Bank Plc (“the bank”) in respect of its conduct concerning a repayment plan and collections activities. backgroundMr and Mrs L had a repayment plan with the bank. This was a 12-month agreement, and on its expiry the ba... (3 pages)View decision -
Decision Reference DRN2401037
1 Aug 2014 Lloyds Bank PLC Not upheldBanking and creditMr F complains that Lloyds Bank PLC is asking him to repay a debt under a personal guarantee. He says he was not made aware of the consequences of signing the guarantee.backgroundMr F was a director of a company, which I will call “H”. In 2004 H took out a loan and Mr F gave a persona... (2 pages)View decision -
Decision Reference DRN2675240
29 May 2013 National Westminster Bank Plc UpheldBanking and creditsummary of complaintMs C complains that her name remains on a joint account she held with her ex-husband although she has repeatedly asked National Westminster Bank Plc to remove her name. She considers that it should not pursue her to pay off the overdraft on the account given that it ... (3 pages)View decision -
Decision Reference DRN2831193
15 Aug 2017 The Royal Bank of Scotland Plc UpheldBanking and creditMr R is unhappy The Royal Bank of Scotland Plc can’t provide a copy of a default notice it issued against him.background Mr R says RBS issued a default notice against him in 2012. But he never received it. And the bank can’t give him a copy. He believes there may be... (2 pages)View decision -
Decision Reference DRN7452581
15 Dec 2017 Barclays Bank Plc Not upheldBanking and creditMr and Mrs M complain that Barclays Bank Plc hasn’t acted fairly or reasonably in relation to the current account attached to their mortgage. They want compensation and to agree a repayment plan.backgroundMr and Mrs M took out a flexible mortgage, which had a current a... (2 pages)View decision -
Decision Reference DRN0086820
31 Jan 2017 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr H’s complaint is that The Royal Bank of Scotland Plc (“RBS”) mis-sold him payment protection insurance (“PPI”) with a series of two loans.backgroundRBS upheld Mr H’s complaint and made him an offer which was worked out following the same way we would tell RBS to... (2 pages)View decision -
Decision Reference DRN0748717
5 Sep 2017 Arrow Global Limited UpheldBanking and creditMr L’s complaint is that Arrow Global Limited incorrectly chased him for repayment of a debt. Mr L is represented in bringing this complaint by his wife, Mrs L. But for ease I’ll refer to her actions and comments as being those of Mr L.background Mr L got in touch... (2 pages)View decision -
Decision Reference DRN-4535638
2 Feb 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4535638 The complaint Miss S complains about the service she received from Capital One (Europe) plc in relation to her persistent debt repayment plans. What happened Miss S entered into a persistent debt repayment plan in January 2021. Capital One said this was to support her in bringi... (5 pages)View decision -
Decision Reference DRN0069053
24 May 2013 National Westminster Bank Plc Not upheldBanking and creditsummary of complaintMrs S, who is a sole trader, complains that National Westminster Bank Plc (’NatWest’) did not act in her best interests when it advised her to convert the overdraft on her business current account into a loan. She says that because of this, her business has strugg... (2 pages)View decision -
Decision Reference DRN3446841
30 Sep 2014 GW Financial Solutions (UK) Limited Not upheldBanking and creditMs E complains about the debt management advice she received from GW Financial Solutions (UK) Limited.background Ms E approached GW in 2010 for advice on debt management. She agreed to enter into an arrangement with it to allow her to make monthly payments to her creditors. She was ch... (2 pages)View decision
