We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5318107
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5318107 The complaint Mr V complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he says he fell victim to a scam. What happened Mr V’s representative sent a letter of complaint to Revolut in May 2024. The letter said that between 23 January 2023 and 6 March ... (2 pages)View decision -
Decision Reference DRN-5308277
1 Jul 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5308277 The complaint Mr B and Mrs B complain that Santander UK Plc (‘Santander’) won’t refund the payments they made as part of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In March 2022, Mr B and Mrs B received a call from a... (3 pages)View decision -
Decision Reference DRN-5658992
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5658992 The complaint Mr H is being represented by solicitors. He’s complaining about Monzo Bank Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a cruel job scam. He says he was approached by someone claiming to be a rec... (4 pages)View decision -
Decision Reference DRN-5650832
1 Jul 2025 Bank of Scotland Plc Not upheldConsumer CreditDRN-5650832 Complaint Miss M has complained about a loan Bank of Scotland Plc (trading as “Halifax”) provided to her. She says that the loan was unaffordable given her circumstances at the time. This is especially as she was regularly using her overdraft at this time. Background Halifa... (4 pages)View decision -
Decision Reference DRN-5630266
1 Jul 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5630266 Complaint Mr and Mrs H have complained about the overdraft charges National Westminster Bank Public Limited Company (“NatWest”) applied to their current account. Mr and Mrs H are being represented, by the (“representative”), in their complaint. The representative has said ... (6 pages)View decision -
Decision Reference DRN-5559396
1 Jul 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5559396 Complaint Miss N has complained about the overdraft charges Santander UK Plc (“Santander”) applied to her current account. Miss N is being represented, by the (“representative”), in her complaint. The representative has said the charges applied to Miss N’s account were unf... (6 pages)View decision -
Decision Reference DRN-5567021
1 Jul 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5567021 Complaint Mr A has complained about the overdraft charges TSB Bank plc (“TSB”) applied to his current account. He has said that it was unfair for TSB to add overdraft charges to his account after it stopped carrying out overdraft reviews and this caused him financial diffic... (5 pages)View decision -
Decision Reference DRN-5380967
1 Jul 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5380967 Complaint Miss C has complained about a loan Oakbrook Finance Limited (trading as “Finio Loans”) provided to her. She says the loan was unaffordable and so shouldn’t have been provided. Background Finio Loans provided Miss C with a loan for £1,500.00 in March 2023. This loa... (2 pages)View decision -
Decision Reference DRN-5538840
1 Jul 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5538840 Complaint Mr R complains that Stellantis Financial Services UK Limited (then trading as “PSA Finance” UK) unfairly entered into a conditional sale agreement with him. The finance was provided under PSA Finance’s Autobank trading name and so for the sake of consistency, I’ve ... (3 pages)View decision -
Decision Reference DRN-5516180
1 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5516180 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 2019, Moneybar... (3 pages)View decision
