We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
-
Decision Reference DRN-5643557
24 Jun 2025 Tandem Motor Finance Limited UpheldConsumer CreditThe complaint Mr W complains about problems he has had with a car Tandem Motor Finance Limited (Tandem) supplied to him under a hire purchase agreement. What happened The facts of this case are familiar to both sides, so I don’t intend to repeat them again in detail here. Instead, I’ll pro... (7 pages)View decision -
Decision Reference DRN-5429588
24 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5429588 The complaint Mr T complains that Barclays Bank UK plc (‘Barclays’) reported incorrect information to the Credit Reference Agencies (‘CRAs’) about the status of a default. Mr T wants compensation for the distress and inconvenience this caused him. What happened Mr T’s curren... (2 pages)View decision -
Decision Reference DRN-5307905
24 Jun 2025 Scottish Widows Schroder Personal Wealth Limited Not upheldInvestmentsDRN-5307905 The complaint Mr Q complains about the fees Scottish Widows Schroder Personal Wealth Limited, trading as Schroders Personal Wealth (‘SPW’) has charged for ongoing advice. Mr Q says that the meetings and reviews that have taken place have not provided any value and he is also... (8 pages)View decision -
Decision Reference DRN-5643586
24 Jun 2025 Great Lakes Insurance SE Not upheldInsuranceDRN-5643586 The complaint Mrs H complains Great Lakes Insurance SE (“Great Lakes”) damaged her flooring when carrying out repairs following a claim on her property insurance policy. She says the damage was made worse after Great Lakes attempted to rectify the issue. She’s also complaine... (3 pages)View decision -
Decision Reference DRN-5643870
24 Jun 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5643870 The complaint Mrs M complains that AXA Insurance UK Plc have unfairly declined her claim for storm damage to her property. What happened Mrs M had a buildings insurance policy with AXA. In October 2023 she made a claim for storm damage to her roof, following noticing an in... (5 pages)View decision -
Decision Reference DRN-5530579
24 Jun 2025 Openwork Limited Not upheldPensions and AnnuitiesDRN-5530579 The complaint Mr V complains that after meeting with his financial adviser from Openwork Limited trading as The Openwork Partnership (Openwork), he decided to take the value of his Self-Invested Personal Pension (SIPP) as a drawdown to put towards a property purchase. He sai... (9 pages)View decision -
Decision Reference DRN-5595990
24 Jun 2025 Ageas Insurance Limited UpheldInsuranceDRN-5595990 The complaint Mr A and Mrs K complain about how Ageas Insurance Limited (‘Ageas’) handled a claim they made on their home insurance policy. Mr A has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to any actio... (4 pages)View decision -
Decision Reference DRN-5603083
24 Jun 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5603083 The complaint Miss S has complained Kroo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2023 Miss S opened an account with Kroo. After a credit of £750 was received into Miss S’s account, Kroo blocked her account a... (2 pages)View decision -
Decision Reference DRN-5341916
24 Jun 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5341916 The complaint Mr E complains that Nationwide Building Society failed to support him with his gambling addiction. What happened Mr E says that due to some very difficult personal circumstances, he began gambling to excess online in 2020 and that he sought help towards the end... (5 pages)View decision -
Decision Reference DRN-5643662
24 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5643662 The complaint Mr S complains Santander UK Plc has acted unfairly by not refunding the payment he made for car hire using his credit card. What happened Mr S has been supported in making this complaint by his partner, Ms D, but for simplicity I’ll refer to all submissions as... (7 pages)View decision
