We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4952534
29 Aug 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4952534 The complaint Mr and Mrs H complain that Inter Partner Assistance SA (IPA) declined their travel insurance claim and about its service. My references to IPA include its agents. What happened Mr and Mrs H have travel insurance through a bank account. IPA is the insurer. Unf... (3 pages)View decision -
Decision Reference DRN-4987758
29 Aug 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4987758 The complaint Ms S complains that Nationwide Building Society did not pay her the £200 incentive payment when she switched her current account from another provider to Nationwide. She also complains about Nationwide’s handling of her complaint. What happened On 9 December 20... (3 pages)View decision -
Decision Reference DRN-4992451
29 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4992451 The complaint Mr S complains that Barclays Bank UK PLC (‘Barclays’) closed his bank accounts without explaining why . He said he suffered financial losses as a result and wants compensation. What happened I issued a provisional decision on this complaint earlier this month ... (6 pages)View decision -
Decision Reference DRN-4992512
29 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4992512 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard (‘Barclays’) closed his credit card account without explaining why . He said he suffered financial losses as a result and wants compensation. What happened Mr S says he had accounts with Barclays,... (4 pages)View decision -
Decision Reference DRN-4924492
29 Aug 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4924492 The complaint Mr B has complained that Santander UK plc (“Santander”) returned a payment of €1,140 that was due to him. What happened Mr B says he received a text message from Santander on 15 March 2023 asking that he get in contact. After completing security questions, Mr B... (3 pages)View decision -
Decision Reference DRN-4913785
29 Aug 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4913785 The complaint Ms C complains that HSBC UK Bank Plc didn’t give her accurate information about her account balance meaning a direct debit payment was returned unpaid, causing her embarrassment. What happened On 5 April 2024 Ms C says she received a text message from HSBC whic... (2 pages)View decision -
Decision Reference DRN-4947407
29 Aug 2024 Countrywide Assured Plc UpheldInsuranceDRN-4947407 The complaint Mrs Q is unhappy with Countrywide Assured Plc (Countrywide) with how the end date on her income protection policy has been set up. Mrs Q is being represented on this complaint by her husband, Mr Q. But I’ll refer to Mrs Q throughout this decision. Any reference... (4 pages)View decision -
Decision Reference DRN-4931800
29 Aug 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4931800 The complaint Mr O complains Mitsubishi HC Capital UK PLC trading as Hitachi Personal Finance (HPF) lent to him irresponsibly when they approved two fixed sum loan agreements, which he says were unaffordable. What happened In March 2019, Mr O took out a personal loan with HP... (3 pages)View decision -
Decision Reference DRN-4953169
29 Aug 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4953169 The complaint H, a trust, complains about the way that Santander UK Plc handled its application for new accounts. H has been represented in this complaint by one of its trustees, Mr H. What happened In late September 2023 H had a discussion with Santander about the possibili... (6 pages)View decision -
Decision Reference DRN-4666710
29 Aug 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4666710 The complaint A company, that I’ll call J, complains that ClearBank Limited won’t fully refund its losses from an impersonation scam. Mr B, a director of J, brings the complaint on J’s behalf. ClearBank partners with Tide to provide J’s account. For ease, I’ll only refer to ... (2 pages)View decision
