We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4936839
29 Aug 2024 Covea Insurance plc UpheldInsuranceDRN-4936839 The complaint Mr K has complained on behalf of H, a limited company, about the way Covea Insurance plc handled a claim made under their buildings insurance policy. Reference to Mr K and/or H includes any representatives. Similarly, reference to Covea includes its agents and... (8 pages)View decision -
Decision Reference DRN-4917271
29 Aug 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4917271 The complaint Miss B’s complaint is about a claim she made on her Red Sands Insurance Company (Europe) Limited (‘Red Sands’) pet insurance policy, which Red Sands declined. Miss B says that Red Sands treated her unfairly. What happened Miss B made a claim on her Red Sands pe... (4 pages)View decision -
Decision Reference DRN-4821321
29 Aug 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4821321 The complaint B, a charity, complains that it lost income as a result of Lloyds Bank PLC’s failure to process its automatic account switch request. What happened B previously banked with another bank (“H”). In September 2019 H gave B six months’ notice that it would be stopp... (3 pages)View decision -
Decision Reference DRN-4841330
29 Aug 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4841330 The complaint I, a limited company, complains Barclay Bank UK PLC won’t change the interest rate on I’s commercial mortgage. I says the nature of the business and the usage of the property have changed, so this is now a residential property, and I wants a lower rate resident... (2 pages)View decision -
Decision Reference DRN-4985649
29 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4985649 The complaint Mr S is unhappy with the way Santander UK Plc dealt with him after he reported unauthorised access to his account following his phone being stolen. What happened In May 2023, Mr S had his phone snatched while he was on a night out. His phone was unlocked at the... (4 pages)View decision -
Decision Reference DRN-4955515
29 Aug 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4955515 The complaint Miss B has complained that Royal & Sun Alliance Insurance Limited (RSA) unfairly refused to pay her claim under her pet policy, unreasonably deciding the cause of her claim was pre- existing. What happened Miss B insured her dog with RSA from 26 July 2023.... (4 pages)View decision -
Decision Reference DRN-4857406
29 Aug 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4857406 The complaint Mr M complaints that J. P. Morgan Europe Limited (trading as Chase) has not refunded money he lost to a scam. What happened Mr M was looking for a car to buy. He came across an advert for a car that met his needs on a social media marketplace and contacted the... (3 pages)View decision -
Decision Reference DRN-4985681
29 Aug 2024 Scottish Friendly Assurance Society Limited Not upheldPensions and AnnuitiesDRN-4985681 The complaint Mr P complains that Scottish Friendly Assurance Society Limited delayed the payment of his pension benefits. What happened Mr P had a personal pension policy which he took out with Canada Life. The policy is now the responsibility of Scottish Friendly and so i... (5 pages)View decision -
Decision Reference DRN-4947492
29 Aug 2024 GSI Wealth Management Limited UpheldPensions and AnnuitiesDRN-4947492 The complaint Miss J held two occupational pensions with previous employers. One was a defined benefit (“DB”) pension and the other was a defined contribution (“DC”) pension. She’s complained about the advice given to her by GSI Wealth Management Limited to transfer the DB p... (11 pages)View decision -
Decision Reference DRN-4600970
29 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4600970 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs B fell victim to a fake job scam after she replied to an advert about a job opportunity on social media. She was contacted on a messaging app and told she would be paid f... (8 pages)View decision
