We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
-
Decision Reference DRN-4789955
14 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4789955 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly in increasing his overdraft limit which he couldn’t afford. Mr S also complained about a personal loan which Monzo provided to him. But we’ve already explained that we’re considering that complai... (4 pages)View decision -
Decision Reference DRN-4537052
14 Aug 2024 AJ Bell Management Limited Not upheldPensions and AnnuitiesDRN-4537052 The complaint Mr Z transferred his existing pension funds into a Barclays Stockbrokers self-invested personal pension (‘SIPP’) with AJ Bell Management Limited (‘AJ Bell’). Mr Z went on to make an investment through the stockbroking account which he says was unsuitable for hi... (10 pages)View decision -
Decision Reference DRN-4839830
14 Aug 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-4839830 The complaint Mr I is unhappy that a car supplied to him under a hire purchase agreement with Secure Trust Bank Plc trading as V12 Vehicle Finance was mis sold to him and that it wasn’t of a satisfactory quality. What happened In October 2023, Mr I was supplied with a used ... (4 pages)View decision -
Decision Reference DRN-4689076
14 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4689076 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund he bought for his self-invested personal pension plan. Mr T says that he has now made a substantial financial loss because of this mislead... (7 pages)View decision -
Decision Reference DRN-4843106
14 Aug 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4843106 The complaint Mr W complains about the way in which American Express Services Europe Limited trading as American Express (“AESEL”) handled his disputed transaction claims. What happened Mr W holds a British Airways American Express Premium Plus Card. He noticed three transac... (2 pages)View decision -
Decision Reference DRN-4964958
14 Aug 2024 Allium Money Limited Not upheldConsumer CreditDRN-4964958 The complaint Mrs W complains on behalf of Mr A, for whom she has power of attorney, about a loan provided to Mr A by Allium Money Limited (“Allium”) for the purchase of a solar panel and battery storage system (“the system”). What happened In February 2022, Mr A purchased ... (7 pages)View decision -
Decision Reference DRN-4947536
14 Aug 2024 AWP P&C S.A. Not upheldInsuranceDRN-4947536 The complaint Mr W and Miss L complain that AWP P&C S.A. declined their claim against their travel insurance policy. Reference to AWP includes its agents. What happened In summary, on 1 March 2023, Mr W and Miss L booked a family trip with departure and return dates of ... (3 pages)View decision -
Decision Reference DRN-4964819
14 Aug 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4964819 The complaint Mr C is unhappy that Stellantis Financial Services UK Limited trading as Vauxhall Finance (Vauxhall) incorrectly recorded missed payments on his credit file. What happened Mr C took out a hire agreement with Vauxhall. The agreement came to an end, but in July... (3 pages)View decision -
Decision Reference DRN-4955328
14 Aug 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4955328 The complaint Mr S’s complaint is about the refusal of a claim under her pet insurance policy with Casualty & General Insurance Company (Europe) Ltd (“C & G“). What happened In September 2023, Mr S’s dog was diagnosed with pancreatitis. Mr S made a claim under his p... (6 pages)View decision -
Decision Reference DRN-4773248
14 Aug 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4773248 The complaint Miss P complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) acted unfairly and unreasonably by (1) not paying a claim under Section 75 of the Consumer Credit Act 1974 (the “CCA”) and (2) participating in an unfair cre... (5 pages)View decision
