We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4587004
14 Aug 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4587004 The complaint Mr T complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) provided him finance which had been brokered by an unauthorised credit intermediary. Although the purchase was made in the names of Mr and Mrs T, as the credit... (3 pages)View decision -
Decision Reference DRN-4652786
14 Aug 2024 Moneybarn Limited Not upheldConsumerCreditThe complaint Miss H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Miss H has said and what Moneybarn have said, it should also be taken to include things said on their beha... (3 pages)View decision -
Decision Reference DRN-4964721
14 Aug 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4964721 The complaint Mrs R is unhappy with the service provided by Advantage Insurance Company Limited (Advantage) following a claim made on her car insurance policy. What happened In January 2024 Mrs R took out a car insurance policy with Advantage. The policy was paid for under ... (6 pages)View decision -
Decision Reference DRN-4960975
14 Aug 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4960975 The complaint Miss D complains that Metro Bank PLC unfairly reported a late payment of her credit card account to the credit reference agencies. What happened In March 2022 Miss D opened a credit card account while visiting a branch of Metro Bank on a separate matter. Miss D... (3 pages)View decision -
Decision Reference DRN-4904104
14 Aug 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4904104 The complaint Mr R and the estate of the late Mr R have complained about the way British Gas Insurance Limited carried out the annual boiler service under a HomeCare agreement. They are represented by Miss R in bringing this complaint. What happened Mr R and the estate of t... (2 pages)View decision -
Decision Reference DRN-4780188
14 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4780188 The complaint Mr S complains that Barclays Bank UK PLC (“Barclays”) misadvised him that he was eligible for a £175 account switch incentive offer and that following switching accounts there was a delay in the transfer of his funds into his Barclays account leaving him withou... (3 pages)View decision -
Decision Reference DRN-4853761
14 Aug 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4853761 The complaint Mr M complains that Metrobank plc prevented him from accessing his safety deposit box (SDB). What happened Mr M opened a SDB with Metro Bank in March 2023. In June Metro suspended access to the box and issued a notice of closure. The account was to close on 8 A... (2 pages)View decision -
Decision Reference DRN-4964739
14 Aug 2024 Rooftop Mortgages Limited Not upheldMortgagesDRN-4964739 The complaint Miss S complains that Rooftop Mortgages Limited (Rooftop) has made payments to a property management company without her authorisation and without conducting sufficient due diligence. She thinks that it shouldn’t have made these payments, and that Rooftop has p... (2 pages)View decision -
Decision Reference DRN-4895363
14 Aug 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4895363 The complaint Mr K complains about the mismanagement of his credit card account with Capital One (Europe) plc. He also complains about the way his complaint was handled. What happened Mr K opened a credit card account with Capital One in January 2022. In March 2022 Mr K advi... (4 pages)View decision -
Decision Reference DRN-4877559
14 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4877559 The complaint Mr B complains that Revolut Ltd won’t refund several card payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (3 pages)View decision
