We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4821694
13 Aug 2024 Clydesdale Financial Services Limited Not upheldBanking and PaymentsDRN-4821694 The complaint Mr S complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) are showing his monthly instalment limit incorrectly on his statements. What happened In December 2021 Mr S took out a credit agreement with BPF to fund purcha... (2 pages)View decision -
Decision Reference DRN-4793532
13 Aug 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4793532 The complaint Mr and Mrs K complain that AXA Insurance UK Plc (“AXA”) failed to adequately progress a claim made for subsidence damage. What happened In June 2021 Mr and Mrs K made a claim for subsidence damage and this was allocated to AXA’s loss adjusters to validate. Mr a... (2 pages)View decision -
Decision Reference DRN-3825010
13 Aug 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-3825010 The complaint Mr M complains that Computershare Investor Services Plc (Computershare) gave him incorrect information about the terms of his Save As You Earn (SAYE) scheme. He says as a result he missed the opportunity to buy shares at a better price, resulting in a lost prof... (3 pages)View decision -
Decision Reference DRN-4717518
13 Aug 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4717518 The complaint H, a limited company complains that National Westminster Bank Plc, closed its account despite being told not to. H also complains about the amount of time it took to release money held in the account, causing it financial loss as funds couldn’t be used for inve... (5 pages)View decision -
Decision Reference DRN-4821135
13 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4821135 The complaint Mr F complains that Bank of Scotland plc trading as Halifax didn’t make him aware that an interest free promotion on his credit card had ended. What happened On 23 January 2020 Mr F transferred a balance to his Halifax credit card in order to take advantage of ... (3 pages)View decision -
Decision Reference DRN-4810090
13 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4810090 The complaint Miss K is unhappy with several aspects of the service she’s received from Bank of Scotland plc, trading as Halifax. What happened Miss K has a credit card with Halifax. Unfortunately, in recent years, Miss K has experienced several traumatic life events which h... (4 pages)View decision -
Decision Reference DRN-4954171
13 Aug 2024 Wakam UpheldInsuranceDRN-4954171 The complaint Mr D complains that Wakam declined a claim for storm damage under his home insurance. Mr D’s policy was sold and is administered by a third party company on Wakam’s behalf and all his correspondence has been with this company. However, Wakam is the policy under... (7 pages)View decision -
Decision Reference DRN-4903902
13 Aug 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-4903902 The complaint Miss M complains about Red Sands Insurance Company (Europe) Limited (Red Sands) withdrawing her pet insurance policy. References to Red Sands include their agents who administer the policy. What happened Miss M had a pet insurance policy with Red Sands coveri... (3 pages)View decision -
Decision Reference DRN-4798093
13 Aug 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4798093 The complaint Mr H is complaining about Clydesdale Bank Plc trading as Virgin Money because he says it defaulted his account unfairly. He thinks the default should be removed from his account. What happened Mr H had a credit card account with Virgin Money that was opened in ... (3 pages)View decision -
Decision Reference DRN-4881771
13 Aug 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4881771 The complaint Mrs W complains Nationwide Building Society (“Nationwide”) placed restrictions on her account in March 2022 which had an effect on her ability to manage her account. She also complains she wasn’t kept updated on the status of her account. What happened When thi... (2 pages)View decision
