We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4745627
13 Aug 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4745627 The complaint Mrs O complains that J.P. Morgan Limited (trading as Chase) (Chase) closed her account. She is also unhappy about how long Chase took to release her account balance. What happened The detailed background of this complaint is well known to both parties. So, I’ll... (3 pages)View decision -
Decision Reference DRN-4673656
13 Aug 2024 Action 365 Ltd UpheldInsuranceDRN-4673656 The complaint Miss S has complained about the way Action 365 Ltd administered the cancellation of her commercial motor insurance policy and the amount it charged her when it was cancelled. Any reference to Action 365 includes its agents. What happened The background to this ... (2 pages)View decision -
Decision Reference DRN-4850652
13 Aug 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4850652 The complaint Mr R complains about the quality of a car supplied to him on finance by Mercedes-Benz Financial Services UK Limited (‘MBFS’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflec... (4 pages)View decision -
Decision Reference DRN-4848664
13 Aug 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4848664 The complaint Mr and Mrs B complain that National Westminster Bank Plc (“NatWest”) did not refund a series of transactions they say they lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. I... (3 pages)View decision -
Decision Reference DRN-4677131
13 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4677131 The complaint Mr T complains that Revolut Ltd did not refund the money he lost as part of a scam. What happened Mr T shared sensitive credit card information from a third-party bank when he was in a vulnerable state. He quickly realised this and cancelled the card, but the f... (3 pages)View decision -
Decision Reference DRN-4791708
13 Aug 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4791708 Complaint Mr A is unhappy that HSBC UK Bank Plc didn’t refund him after he told it he’d fallen victim to a scam. Background In 2019, Mr A heard an advertisement for an investment opportunity with a company that I’ll refer to as B. B was promoting a scheme under which investo... (5 pages)View decision -
Decision Reference DRN-4731299
13 Aug 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-4731299 The complaint Mr S complains about the way in which Yorkshire Building Society handled and dealt with his request to transfer in a Help to Buy ISA. What happened On 29 September 2023 Mr S opened a Help to Buy ISA in a Yorkshire Building Society (YBS) branch. He already had ... (4 pages)View decision -
Decision Reference DRN-4831495
13 Aug 2024 Rathbones Investment Management Limited Not upheldInvestmentsDRN-4831495 The complaint A company, which I will refer to as T, complains that Rathbones Investment Management Limited failed to properly manage T’s portfolio. One of T’s directors, Mr H, complains on its behalf. What happened Mr H told us: In December 2020, T invested £200,000 wi... (4 pages)View decision -
Decision Reference DRN-4927308
13 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4927308 The complaint Mr J complains that the overdraft he had from Santander UK Plc was unaffordable to him. What happened Mr J opened a student account on 31 August 2016. This transitioned through a graduate account, before becoming an Everyday account on 15 July 2021 with an ove... (3 pages)View decision -
Decision Reference DRN-4962967
13 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4962967 The complaint and what happened Mr M has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (7 pages)View decision
