We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
-
Decision Reference DRN-4911771
13 Aug 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4911771 The complaint Mr H has complained that Santander UK Plc (“Santander”) failed to protect him from falling victim to an investment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the k... (3 pages)View decision -
Decision Reference DRN-4632525
13 Aug 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4632525 The complaint Mr and Mrs B have complained about the way Royal & Sun Alliance Insurance Limited handled a claim they made under their home insurance policy for subsidence. Reference to RSA includes its agents and representatives. And as Mrs B has primarily dealt with th... (3 pages)View decision -
Decision Reference DRN-4869569
13 Aug 2024 Oakwood Homeloans Limited Not upheldMortgagesDRN-4869569 The complaint Mr and Mrs C complain that Oakwood Homeloans Limited has overcharged them interest on their mortgage. What happened Mr and Mrs C took out an interest only mortgage in December 2004. The mortgage offer stated that the interest rate on the mortgage would be a dis... (3 pages)View decision -
Decision Reference DRN-4856592
13 Aug 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4856592 The complaint Mr C complains about the way Lloyds Bank General Insurance Limited handled a claim he made on his home insurance policy. What happened Mr C had an issue with water in his property. In July 2023 he contacted Lloyds to make a claim on his home insurance policy. W... (3 pages)View decision -
Decision Reference DRN-4317945
13 Aug 2024 XTB Limited Not upheldInvestmentsDRN-4317945 The complaint Mr H complained about XTB Limited. He said it shouldn’t have allowed him to open a contracts for difference (CFD) trading account as it was not appropriate for him. He said XTB were responsible for other unfair practices too. Mr H said XTB has made mistakes an... (8 pages)View decision -
Decision Reference DRN-4939395
13 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4939395 The complaint Mr F has complained about his let property insurer U K Insurance Limited (UKI) as he is unhappy about the service received when he made a claim on the landlord’s emergency cover. UKI uses another company to administer and manage the emergency cover, but it is ... (5 pages)View decision -
Decision Reference DRN-4730442
13 Aug 2024 U K Insurance Limited Not upheldInsuranceDRN-4730442 The complaint Mr L complains about how his insurer, U K Insurance Limited trading as Green Flag (Green Flag) dealt with a puncture to his vehicle under his breakdown assistance policy. References to Green Flag in this decision include their agents. This decision covers a c... (3 pages)View decision -
Decision Reference DRN-4500057
13 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4500057 The complaint Mr H complains about NewDay Ltd’s handling of his credit card account. What happened Mr H had a House of Fraser (HoF) credit card issued in partnership with NewDay. In August 2022, NewDay wrote to Mr H to explain the partnership was ending and from November 202... (3 pages)View decision -
Decision Reference DRN-4714396
13 Aug 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4714396 The complaint Miss M complains about the quality of a car she has been financing through and agreement with BMW Financial Services (GB) Limited, trading as ALPHERA Financial Services (who I’ll call Alphera). What happened Miss M took receipt of a used car in October 2022. Sh... (3 pages)View decision -
Decision Reference DRN-4761118
13 Aug 2024 U K Insurance Limited Not upheldInsuranceDRN-4761118 The complaint Ms M has complained about U K Insurance Limited (UKI), which she tried to purchase let property insurance with. What happened Ms M called UKI to talk about a quote she’d received previously. She was wanting to go ahead with cover with it for her let property. ... (2 pages)View decision
