We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
-
Decision Reference DRN-4813395
13 Aug 2024 Santander UK Plc Not upheldConsumer CreditDRN-4813395 The complaint Mr S complains that Santander UK Plc declined his application for a personal loan. What happened In October 2023 Mr S applied for a personal loan with Santander. The application was declined. Mr S felt that his application had been declined because he was in re... (2 pages)View decision -
Decision Reference DRN-4904686
13 Aug 2024 Scottish Widows Limited UpheldInvestmentsDRN-4904686 The complaint Mr and Mrs W’s complaint is about Scottish Widows Limited and relates to two issues. The first of these was that Mr W was sent a letter regarding difficulties contacting him and his address having been traced. This resulted in them being told that a mortgage en... (4 pages)View decision -
Decision Reference DRN-4959927
13 Aug 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4959927 The complaint Mr B complains that The National Farmers' Union Mutual Insurance Society Limited (‘NFU’) didn’t fully accept a claim on his home insurance. What happened Mr B made several claims to NFU between 2019 and 2020 for water and cracking damage to his home. He c... (4 pages)View decision -
Decision Reference DRN-4885567
13 Aug 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4885567 Complaint Miss C has complained about loans Brent Shrine Credit Union Limited (trading as My Community Bank (“MCB”)) provided to her. She says the loans were unaffordable and shouldn’t have been provided to her. Background MCB provided Miss C with a total of two loans. Loa... (5 pages)View decision -
Decision Reference DRN-4732335
12 Aug 2024 Bank of Scotland Plc UpheldMortgagesDRN-4732335 The complaint Mr S complains that Bank of Scotland plc (BOS) has changed its policy – which he said originally allowed him a 12 month extension from the end of his mortgage term to sell his property and repay the outstanding mortgage. He says BOS now requires him to repay th... (5 pages)View decision -
Decision Reference DRN-4943834
12 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4943834 The complaint Mr R is unhappy with Barclays Bank UK PLC. Mr R opened a 1 year flexible cash ISA. When this product matured it was to move into an instant cash ISA. Mr R arranged to transfer his ISA money elsewhere but said Barclays got the maturity dates wrong. Mr R had to s... (3 pages)View decision -
Decision Reference DRN-4961744
12 Aug 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4961744 The complaint Mr S complains that London & Colonial Services Limited (‘L&C’) allowed him to transfer monies from an existing pension arrangement into an L&C Self-Invested Personal Pension (‘SIPP’) and to invest in a Store First Limited (‘Store First’) investment.... (52 pages)View decision -
Decision Reference DRN-4878800
12 Aug 2024 AWP P&C S.A. Not upheldInsuranceDRN-4878800 The complaint Mr and Mrs L complain that AWP P&C S.A. declined their claim against their travel insurance policy. Reference to AWP includes its agents. What happened In summary, Mr and Mrs L had single trip travel insurance underwritten by AWP for a trip with departure ... (2 pages)View decision -
Decision Reference DRN-4943904
12 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4943904 The complaint Mrs R is unhappy with Barclays Bank UK PLC. Mrs R opened a 1 year flexible cash ISA. When this product matured it was to move into an instant cash ISA. Mrs R arranged to transfer her ISA money elsewhere but said Barclays got the maturity dates wrong. Mrs R had ... (3 pages)View decision -
Decision Reference DRN-4925581
12 Aug 2024 West Bay Insurance Plc UpheldInsuranceDRN-4925581 The complaint Mr W complains that whilst his motor home was being repaired by his insurer West Bay Insurance Plc, it was moved to several locations and damaged further. He also complains the repairs took months to do and raised issue with the quality of those repairs. What ... (4 pages)View decision
