We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4961762
12 Aug 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4961762 The complaint Mr B has complained about Ikano Bank AB (publ) (‘Ikano’)’s response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking into account Section 140A (‘s.140A’) of ... (6 pages)View decision -
Decision Reference DRN-4921293
12 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4921293 The complaint Mr E complains that Bank of Scotland plc trading as Halifax unfairly registered a default on his credit file. What happened Mr E held a Halifax current account with an overdrawn balance. January 2024 – After Halifax’s account review team made the de... (4 pages)View decision -
Decision Reference DRN-4577547
12 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4577547 The complaint Miss J is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was not of a satisfactory quality. What happened In December 2021, Miss J was supplied with a used car through a conditional sale agreement with Moneyba... (4 pages)View decision -
Decision Reference DRN-4941882
12 Aug 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4941882 The complaint Mr and Mrs B complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under sections 75 and 140 and of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system with hot water converter and voltage optimiser (“the ... (6 pages)View decision -
Decision Reference DRN-4695195
12 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4695195 The complaint Mrs W is unhappy that Monzo Bank Ltd decided not to refund her after she’d been the victim of a scam. Mrs W is bringing her complaint using a claims management company which I’ll refer to as K. What happened Mrs W decided to invest in a company I’ll refer to ... (6 pages)View decision -
Decision Reference DRN-4785156
12 Aug 2024 ManyPets Ltd UpheldInsuranceDRN-4785156 The complaint Miss M complains that ManyPets Ltd (ManyPets) mis-sold her the pet insurance policy she purchased for her dog. What happened Ms M took out a lifetime pet insurance policy with ManyPets Ltd in August 2022. In July 2023, Miss M received her renewal documentation ... (4 pages)View decision -
Decision Reference DRN-4917652
12 Aug 2024 Amazon Payments UK Limited Not upheldBanking and PaymentsDRN-4917652 The complaint A limited company, which I’ll refer to as ‘D’, is unhappy with the service it received from Amazon Payments UK Limited surrounding a request Amazon made for the trading status of D to be confirmed. D’s complaint is brought to this service by its director, whom ... (3 pages)View decision -
Decision Reference DRN-4572249
12 Aug 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4572249 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with Zopa Bank Limited trading as Zopa was of an unsatisfactory quality. What happened In August 2023 Mr S was supplied with a used car through a hire purchase agreement with Zopa. The ... (3 pages)View decision -
Decision Reference DRN-4896067
12 Aug 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4896067 The complaint Mr B is unhappy with how Admiral Insurance (Gibraltar) Limited has dealt with a motor insurance claim. What happened Mr B held a motor insurance policy underwritten by Admiral. In September 2023, Mr B was involved in a minor collision on a motorway. He contac... (3 pages)View decision -
Decision Reference DRN-4937745
12 Aug 2024 Topaz Finance Limited UpheldMortgagesDRN-4937745 The complaint Mr B’s complaint about Topaz Finance Limited (TFL) relates to their delay in responding to his correspondence, delay in considering his request to reduce his contractual monthly payments (CMPs), and the delay and manner in dealing with his complaint. What happ... (3 pages)View decision
