We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4958951
9 Aug 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4958951 The complaint Mrs B complains National Westminster Bank Plc (NatWest) won’t refund the money she lost to a scam. What happened In early 2019, Mrs B says she was contacted by an individual (“L”) on social media. He had photographs of himself on his profile and lots of connect... (6 pages)View decision -
Decision Reference DRN-4789771
9 Aug 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-4789771 The complaint Mrs D is unhappy that she was unable to settle her loan account with Bank of Scotland trading as Halifax in one payment due to Faster Payments limits. She also complains that Halifax’s telephone agents were unhelpful when she rang for advice. What happened Mrs ... (3 pages)View decision -
Decision Reference DRN-4941443
9 Aug 2024 Santander UK Plc UpheldMortgagesDRN-4941443 The complaint Mrs D complains about the poor service she received from Santander UK Plc in connection with her mortgage. What happened Mrs D held a mortgage with Santander in joint names with her ex-husband. Mrs D wanted to re-mortgage to another lender. The new mortgage was... (4 pages)View decision -
Decision Reference DRN-4925891
9 Aug 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4925891 The complaint Mr D is unhappy that MBNA Limited wouldn’t process a payment that he wanted to make and with the service he’s received from MBNA surrounding this. What happened Mr D attempted to make a large payment to a well-known merchant using his MBNA account. The payment ... (3 pages)View decision -
Decision Reference DRN-4472405
9 Aug 2024 Santander UK Plc Not upheldInvestmentsDRN-4472405 The complaint Mr P complained about Santander UK Plc (Santander). He said he received poor advice from it about a stocks and shares individual Savings Account (ISA). He said Santander pushed its poor advice on him so it could earn higher fees. Mr P said Santander should not... (4 pages)View decision -
Decision Reference DRN-4783242
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783242 The complaint Mr G complains that Revolut failed to protect him when he made payments from his account to cryptocurrency sellers, to send on to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in gre... (2 pages)View decision -
Decision Reference DRN-4838904
9 Aug 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4838904 The complaint Mr D complains that Admiral Insurance (Gibraltar) Limited increased his premium for his motor insurance policy for the past three years following a non-fault claim. He wants a refund of the extra premiums he paid. What happened Mr D had a policy with Admiral t... (2 pages)View decision -
Decision Reference DRN-4952230
9 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4952230 The complaint Mr P complains Barclays Bank UK PLC have refused to refund him several card transactions he claims are fraudulent. What happened Mr P contacted our service and explained over £480 had been taken out of his Barclays bank account by card transactions without his... (3 pages)View decision -
Decision Reference DRN-4679126
9 Aug 2024 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-4679126 The complaint Mr and Mrs W complain that Bank of Ireland (UK) Plc (BOI) haven’t done enough to assist them with the financial difficulties they’ve experienced with their buy to let (BTL) mortgage. What happened Mr and Mrs W have held an interest only BTL mortgage with BOI ... (6 pages)View decision -
Decision Reference DRN-4839406
9 Aug 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4839406 The complaint Mrs P complains about the settlement that Acromas Insurance Company Limited offered her for the total loss of her car following a claim made on her motor insurance policy. What happened Mrs P’s car was damaged in an accident, and she made a claim on her policy... (2 pages)View decision
