We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-4857582
9 Aug 2024 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-4857582 The complaint Miss R complains that Stellantis Financial Services UK Limited, trading as Stellantis Financial Services (“Stellantis”) wouldn’t let her withdraw from a finance agreement and return a car she was financing through it. What happened Miss R took receipt of a car ... (2 pages)View decision -
Decision Reference DRN-4956729
9 Aug 2024 eToro (UK) Ltd UpheldInvestmentsDRN-4956729 The complaint Mr H complains that when eToro (UK) Ltd closed his contracts for difference (CFD) trading account, he received back less than he expected. Mr H would now like eToro to reimburse him for the higher amount that he believes he should’ve received. What happened In... (5 pages)View decision -
Decision Reference DRN-4446278
9 Aug 2024 The New India Assurance Company Limited Not upheldInsuranceDRN-4446278 The complaint Mrs N and Mr V operate a business that I will refer to as R. R complains about the decision by The New India Assurance Company Limited in settling their business interruption claim, made as a result of the COVID-19 pandemic. What happened The following is inten... (3 pages)View decision -
Decision Reference DRN-4957534
9 Aug 2024 Covea Insurance plc UpheldInsuranceDRN-4957534 The complaint Mr B and Mrs Z have complained that Covea Insurance plc (Covea) unfairly avoided their home insurance policy and refused to pay a claim. What happened Mr B and Mrs Z took out a home insurance policy over the phone through a broker. The insurer for this policy ... (4 pages)View decision -
Decision Reference DRN-4603241
9 Aug 2024 esure Insurance Limited UpheldInsuranceDRN-4603241 The complaint Mr H has complained about how esure Insurance Limited has dealt with a claim on his home insurance policy. For ease of reading any reference to esure includes other individuals and organisations acting on its behalf. What happened Mr H made a claim under his ... (3 pages)View decision -
Decision Reference DRN-4813854
9 Aug 2024 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-4813854 The complaint Mr M has complained about Watford Insurance Company Limited’s decision to reject a claim he made and cancel his car insurance policy. What happened Mr W bought a car insurance policy with the insurer Watford. He disclosed his occupation, which Watford offered ... (2 pages)View decision -
Decision Reference DRN-4862992
9 Aug 2024 AFWM Limited Not upheldInvestmentsDRN-4862992 The complaint Mr and Mrs C have complained about the investment advice they were given by AFWM Limited (‘AFWM’). They questioned whether the advice to invest for the longer term was right for them particularly taking account of their age. Mr and Mrs C have suffered an invest... (6 pages)View decision -
Decision Reference DRN-4957414
9 Aug 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4957414 The complaint Mr S complains that FAIRMEAD INSURANCE LIMITED (Fairmead) hasn’t accepted a claim made under a landlord insurance policy for a flat he owns. Where I’ve referred to Fairmead, this includes any actions or communications by agents acting on their behalf. I’ll als... (5 pages)View decision -
Decision Reference DRN-4925752
9 Aug 2024 Zurich Insurance PLC Not upheldInsuranceDRN-4925752 The complaint Mr W complains about the way that Zurich Insurance PLC administered his personal accident cash plan. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are the main events. Mr W held a ... (3 pages)View decision -
Decision Reference DRN-4816855
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4816855 The complaint Ms P complains that Revolut Ltd (Revolut) won’t refund the money she lost when she fell victim to a scam. What happened Ms P says she heard about cryptocurrency through her son and was looking to invest. Around August 2022, she came across a company I’ll refer ... (9 pages)View decision
