We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4981332
22 Aug 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4981332 The complaint Mr S is unhappy that he was re-enrolled into a Group Personal Pension (GPP) without his knowledge. What happened Mr S’s employer enrolled him in their GPP which is administered by The Royal London Mutual Insurance Society Limited (Royal London) in 2019. In Jun... (3 pages)View decision -
Decision Reference DRN-4678888
22 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4678888 The complaint Miss Y complains that Bank of Scotland trading as Halifax acted irresponsibly in lending her an overdraft, and didn’t support her when she experienced financial difficulties. What happened Miss Y had an existing current account with Halifax. She took out an ov... (4 pages)View decision -
Decision Reference DRN-4265740
22 Aug 2024 Oxford Capital Partners LLP Not upheldInvestmentsDRN-4265740 The complaint Mr B has complained that Oxford Capital Partners LLP (‘OCP’) didn’t carry out due diligence, best execution or act for him in good faith and with reasonable care when introducing him to an investment opportunity into an enterprise investment scheme (‘EIS’). Mr ... (10 pages)View decision -
Decision Reference DRN-4981229
22 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4981229 The complaint Mr L complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. And he doesn’t think it did enough to help him once the scam was reported. What happened The circumstances of this complaint are well-known to both parties, so I’ll only summari... (3 pages)View decision -
Decision Reference DRN-4965447
22 Aug 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4965447 The complaint Ms B complains that when her car was taken for repairs after a claim on her motor insurance, further damage was caused to the car and Highway Insurance Company Limited has failed to put this right. What happened Ms B made a claim on her policy in May 2022 after... (4 pages)View decision -
Decision Reference DRN-4981390
22 Aug 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4981390 The complaint Mr and Mrs F have complained about their home contents insurer Liverpool Victoria Insurance Company Limited (LV) regarding its handling and settlement of their claim, made when a burglary occurred at their home. LV used agents during the claim. LV is responsib... (6 pages)View decision -
Decision Reference DRN-4920606
22 Aug 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4920606 The complaint Mr S complains that Casualty & General Insurance Company (Europe) Ltd (“C&G”) unfairly declined a claim under his pet insurance policy. Where I refer to C&G, this includes the actions of its agents and claims handlers for which it takes responsibil... (3 pages)View decision -
Decision Reference DRN-4935279
22 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4935279 The complaint Ms H complains that Bank of Scotland Plc, trading as Halifax cannot tell her what happened to funds she found in her passbooks. What happened In April 2024, Ms H contacted Halifax as she had found two passbooks relating to savings accounts previously held with ... (2 pages)View decision -
Decision Reference DRN-4858446
22 Aug 2024 Santander UK Plc Not upheldMortgagesDRN-4858446 The complaint Mr H complains about the way he was treated by Santander UK Plc when he was selling his property to clear his interest only mortgage balance and arrears. Costs related to legal action were added to his mortgage and Mr H asks that these are refunded. What happen... (4 pages)View decision -
Decision Reference DRN-4980911
22 Aug 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4980911 The complaint Mr P complains that HSBC UK Bank Plc trading as First Direct has not honoured a current account switch incentive payment. What happened Mr P opened an account with First Direct on 22 March 2024. He later became aware that First Direct had introduced a switch i... (3 pages)View decision
