We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4980615
22 Aug 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4980615 The complaint Mr L has complained that The Co-operative Bank Plc registered a fraud marker against him. What happened In 2022, Mr L fell victim to an investment scam. In late 2023, Mr L received a £420 transfer from someone he didn’t know. The scammer got in touch and explai... (4 pages)View decision -
Decision Reference DRN-4951982
22 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4951982 The complaint Miss K has complained Revolut Ltd won’t refund money she sent after being the victim of a scam. What happened In March 2023 Miss K received a call from someone saying they were from HMRC. They conned her into believing she had to send them money immediately. Sh... (4 pages)View decision -
Decision Reference DRN-4959365
22 Aug 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4959365 The complaint Ms M complains that Oakbrook Finance Limited lent to her irresponsibly. What happened Ms M’s complaint is about four loans provided by OFL. The details of the loans were as follows: Loan 1: July 2019 £5000 repayable by 24 monthly instalments of £379.81 Loan 2: ... (5 pages)View decision -
Decision Reference DRN-4906497
22 Aug 2024 Skipton Building Society Not upheldMortgagesThe complaint Mr L complains that Skipton Building Society misled him as to whether it would port his interest rate product. It agreed to port only part of his mortgage loan. Mr L asks that Skipton either refunds all of the ERC and increases the loan, or pays compensation. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4975845
22 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4975845 The complaint Mr and Mrs L complain that Barclays Bank UK Plc gave inaccurate information about the status of a payment into their account. They say this resulted in them parting with a car they were selling without receiving payment. What happened Mrs L was selling a car. ... (2 pages)View decision -
Decision Reference DRN-4933836
22 Aug 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4933836 The complaint Mr P has complained BMW Financial Services (GB) Limited lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr P realised there was a CIFAS marker lodged against his name based on an application made for finan... (2 pages)View decision -
Decision Reference DRN-4955563
22 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4955563 The complaint B, a limited company, complains that Barclays Bank UK PLC didn’t respond to its requests for a status enquiry leading to financial loss. What happened B explains that it needed to be registered with a regulator to operate. And that it required information from ... (4 pages)View decision -
Decision Reference DRN-4803260
22 Aug 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4803260 The complaint Miss E complains Lloyds Bank PLC (“Lloyds”): closed her accounts without warning or explanation denied access to her benefits, against which fees and charges were applied didn’t refund some disputed payments using the chargeback process, and in some insta... (4 pages)View decision -
Decision Reference DRN-4804717
22 Aug 2024 Tesco Mobile Limited UpheldConsumer CreditDRN-4804717 The complaint Mr B has complained Tesco Mobile Limited is asking him to repay a credit agreement for a handset which he didn’t order. What happened After splitting up from a long-term relationship, Mr B realised his ex-partner had renewed a mobile phone contract by taking ou... (2 pages)View decision -
Decision Reference DRN-4894714
22 Aug 2024 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-4894714 The complaint W, a limited company, complains Accelerant Insurance Europe SA/NV UK Branch turned down a claim it made on its business interruption insurance policy. What happened W operates a site which provides holiday accommodation and associated services. In July 2023 the... (3 pages)View decision
