We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4948323
22 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4948323 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr B’s borrowing can be found below. loan number loan amount... (4 pages)View decision -
Decision Reference DRN-4760177
22 Aug 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4760177 The complaint Mrs W is complaining about Capital One (Europe) plc because it reported to the credit reference agencies (CRAs) that she’d been missing payments on her account when she thought she’d set up a payment plan. What happened Mrs W has a credit card account with Capi... (3 pages)View decision -
Decision Reference DRN-4741576
22 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4741576 The complaint Mr S complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened Mr P received an unsolicited message from an individual offering a remote... (3 pages)View decision -
Decision Reference DRN-4910294
22 Aug 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4910294 The complaint Ms P has complained that an account switch has not been processed by The Royal Bank of Scotland Plc trading as The One Account (“RBS”). What happened Ms P attempted to complete a partial account switch, with the aim of moving over Direct Debits from her RBS ac... (3 pages)View decision -
Decision Reference DRN-4915967
22 Aug 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4915967 The complaint Miss O is unhappy Acromas Insurance Company Limited didn’t agree to pay the costs of her own solicitors to pursue a personal injury claim. What happened Miss O has motor insurance with Acromas which includes legal protection. In November 2022 Miss O was involve... (2 pages)View decision -
Decision Reference DRN-4868323
22 Aug 2024 Argos Limited UpheldConsumer CreditDRN-4868323 The complaint Mr A complains that Argos Limited, trading as Argos Financial Services (“Argos”) have failed to refund items he returned to them. What happened In June 2023 Mr A bought two fans and two after care policies. The items cost £217.47 in total. Mr A kept one of the ... (2 pages)View decision -
Decision Reference DRN-4961687
22 Aug 2024 The Chorley and District Building Society Not upheldBanking and PaymentsDRN-4961687 The complaint Mr T complains about The Chorley and District Building Society (Chorley) after they declined an application for an account he applied for. He is also unhappy that they did not receive two messages that he subsequently sent to them. What happened In October 2023... (3 pages)View decision -
Decision Reference DRN-4980008
22 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4980008 The complaint Mr F complains Hargreaves Lansdown Asset Management Limited (HL) persuaded him to invest in two funds through his ISA. He says the investments were pushed on him after being bombarded with literature encouraging him to invest. But he has suffered losses and say... (8 pages)View decision -
Decision Reference DRN-4967274
22 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4967274 The complaint Ms M complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out a sufficient affordability assessment. What happened In August 2017, Moneybarn provided Ms M with finance for a used car... (4 pages)View decision -
Decision Reference DRN-4974136
22 Aug 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4974136 The complaint Mrs H complains about the way Highway Insurance Company Limited has settled a claim on a home buildings insurance policy following a subsidence claim. What happened Mrs H made a claim after noticing damage in her home. The claim was made in 2020 and was initial... (4 pages)View decision