We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4907731
21 Aug 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4907731 The complaint Mr S complains that Vanquis Bank Limited (trading as Chrome Card) was irresponsible to lend to him. What happened Mr S was approved for a credit card with Vanquis on 2 July 2019. The credit limit was £1,000 and this was never changed. Mr S says that when he a... (3 pages)View decision -
Decision Reference DRN-4937223
21 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4937223 The complaint Mr S complains that Wise Payments Limited closed his account without notice and without giving reasons. What happened Mr S opened an account with Wise on 7 December 2023. His account statement shows that he received a payment of £3,990 on 8 December and that he... (2 pages)View decision -
Decision Reference DRN-4747211
21 Aug 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4747211 The complaint Mr V complains that Vanquis Bank Limited applied unfair charges to his account. He doesn’t think the offer of compensation provided is sufficient. What happened Mr V made a payment overseas in sterling and says he was told that this wouldn’t incur any charges. ... (2 pages)View decision -
Decision Reference DRN-4794547
21 Aug 2024 Barclays Bank Plc UpheldInvestmentsDRN-4794547 The complaint Mr B complains that despite Barclays Bank Plc providing him with a pin and/or passcode to access his smart online investor account and telephone banking facility, he has still not been able to access his account. Mr B says that because of this he has not been ... (5 pages)View decision -
Decision Reference DRN-4958477
21 Aug 2024 London Community Credit Union Limited UpheldConsumer CreditDRN-4958477 The complaint Ms K complains that London Community Credit Union Limited (“LCCU”) continued to pursue her for a debt which was included in her Debt Relief Order. What happened Ms K held a loan with LCCU. In May 2022 she applied for a Debt Relief Order (DRO). Her application w... (2 pages)View decision -
Decision Reference DRN-4979485
21 Aug 2024 MBNA Limited Not upheldConsumer CreditDRN-4979485 The complaint Mr I complains that MBNA Limited was irresponsible to lend to him and that its customer service was lacking. What happened Mr I was approved for a loan with MBNA in July 2022 as follows: Date Amount Term Repayment 16 Jul 2022 £12,000 84 months £190.38 Mr I’s... (3 pages)View decision -
Decision Reference DRN-4979478
21 Aug 2024 ONMO Limited UpheldBanking and PaymentsDRN-4979478 The complaint Mr D is unhappy the service he received from ONMO Limited surrounding his wanting to close his account with them. What happened On 5 December 2023, Mr D wanted to close his ONMO account. He went online to close his account but found that, if he wanted to do so... (2 pages)View decision -
Decision Reference DRN-4952121
21 Aug 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4952121 The complaint Mr B has complained that National Westminster Bank Plc (NatWest) won’t refund the money he lost after falling victim to a scam. What happened In spring 2024, Mr B was looking for work, and was cold-called with a job offer. He was set up with an account on a por... (2 pages)View decision -
Decision Reference DRN-4952131
21 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4952131 The complaint Mr B has complained that Barclays Bank UK PLC won’t refund the money he lost after falling victim to a scam. What happened In spring 2024, Mr B was looking for work, and was cold-called with a job offer. He was set up with an account on a portal, where he did t... (3 pages)View decision -
Decision Reference DRN-4951026
21 Aug 2024 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4951026 The complaint Mr H complains that Sainsbury’s Bank Plc lent irresponsibly when it approved two loan applications he made. What happened In January 2019 Mr H applied for a loan of £7,000 with Sainsbury’s Bank. Mr H said he was self employed and that his income was £31,200 wh... (3 pages)View decision
