We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-4995093
2 Sep 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4995093 The complaint Mr and Mrs B have complained that The National Farmers' Union Mutual Insurance Society Limited (NFU) have sought to limit their claim settlement following impact damage to one of the buildings on their property. What happened Mr and Mrs B made a claim und... (6 pages)View decision -
Decision Reference DRN-4996739
2 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4996739 The complaint Mr W complains about a personal loan Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance provided to him. He says he couldn’t afford the loan, and the repayments required made an already difficult financial situation worse. As the loan was agreed w... (4 pages)View decision -
Decision Reference DRN-4993700
2 Sep 2024 MBNA Limited UpheldBanking and PaymentsDRN-4993700 The complaint Miss V is complaining about MBNA Limited because she says it lent irresponsibly when increasing the credit limit on her credit card. What happened In 2011, Miss V opened a credit card account with MBNA. In September 2018, it increased the credit limit from £7,5... (7 pages)View decision -
Decision Reference DRN-4932406
2 Sep 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4932406 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) has lost money previously held in accounts in his name and is refusing to investigate. What happened Mr S held a current account and deposit account with Virgin. Around 2001, he received a... (2 pages)View decision -
Decision Reference DRN-4592124
2 Sep 2024 Western Union International Bank GmbH Not upheldBanking and PaymentsDRN-4592124 The complaint Mrs M complains that a payment she made to Western Union International Bank GmbH didn’t reach the intended account. What happened In September 2023, Mrs M opened an account with Western Union and sent some money to what she believed was her account abroad. The ... (4 pages)View decision -
Decision Reference DRN-4989474
2 Sep 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4989474 The complaint Mr H complains that the car he acquired through a hire purchase agreement with Zopa wasn’t of satisfactory quality. He wants the car collected and repaired and to be refunded the money he has paid for diagnostics. What happened Mr H entered into a hire purchase... (5 pages)View decision -
Decision Reference DRN-4971450
2 Sep 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4971450 The complaint Mr H complains that Zopa Bank Limited was irresponsible in its lending to him. What happened Mr H was provided with a £15,000 loan by Zopa in March 2023. He was then provided with a credit card with a large limit in July 2023. He said that his credit file would... (3 pages)View decision -
Decision Reference DRN-4929273
2 Sep 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4929273 The complaint Mrs I is unhappy as she says that Great Lakes Insurance UK Limited didn’t give her an appropriate level of assistance when she sustained an injury abroad. What happened Mrs I sustained an injury to her face whilst she was on holiday when she fell and her glasse... (3 pages)View decision -
Decision Reference DRN-4947893
2 Sep 2024 U K Insurance Limited Not upheldInsuranceDRN-4947893 The complaint Mr A complains U K Insurance Limited trading as Churchill Insurance (“Churchill”) has treated him unfairly by declining to continue to speak with him on the phone. What happened The details of this complaint are well known to both parties, so I won’t repeat th... (2 pages)View decision -
Decision Reference DRN-4931564
2 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4931564 The complaint Mrs C complains that Barclays Bank UK PLC wrote to her in April 2024 asking if she still wanted the third party authority (TPA) on her accounts. She says she was unaware that there was a TPA set up. What happened Barclays sent Mrs C a letter in April 2024, aski... (2 pages)View decision
