We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4962515
2 Sep 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4962515 Complaint Miss M complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“Barclays PF”)) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her as she was a student with limited income... (4 pages)View decision -
Decision Reference DRN-4996144
2 Sep 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4996144 Complaint Mr W has complained about the quality of a car that Volkswagen Financial Services (UK) Limited (“VW”) supplied to him through a hire-purchase agreement. Background The transaction and Mr W’s agreement In August 2022, VW provided Mr W with finance for a used car. ... (6 pages)View decision -
Decision Reference DRN-4563919
1 Sep 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4563919 The complaint Mr S is complaining that the car he acquired through a hire purchase agreement with BMW Financial Services (GB) Limited (“BMW”) was not of satisfactory quality, and he should be able to reject it. What happened Mr S acquired a used car from BMW in July 2022. In... (4 pages)View decision -
Decision Reference DRN-4985919
31 Aug 2024 TM Advances Limited UpheldConsumer CreditDRN-4985919 The complaint Mr H complained (through a representative) that TM Advances Limited (“TMA”) irresponsibly granted two personal loans in June 2016 and June 2017 that he couldn’t afford to repay. What happened In June 2016, Mr H took out a loan with TMA. I didn’t initially have ... (5 pages)View decision -
Decision Reference DRN-4927678
31 Aug 2024 AWP P&C S.A. Not upheldInsuranceDRN-4927678 The complaint Mr R complains that AWP P&C S.A (“AWP”) unfairly declined a claim he made on his warranty. What happened Mr R held a vehicle warranty and made a claim on it for replacement of his vehicle’s battery. The claim was declined, with AWP saying the warranty didn’... (2 pages)View decision -
Decision Reference DRN-4610022
31 Aug 2024 abrdn Alternative Funds Limited Not upheldPensions and AnnuitiesDRN-4610022 The complaint Mr A has complained about delays in the processing of fund switches within his pension which he says were caused by errors made by abrdn Alternative Funds Limited (‘abrdn’). Mr A has stated that changes to investment values over the delay period caused him fina... (4 pages)View decision -
Decision Reference DRN-4905943
31 Aug 2024 First Central Insurance Management Limited Not upheldInsuranceDRN-4905943 The complaint Mr A complains that First Central Insurance Management Limited (“First Central”) should reimburse him under his motor insurance policy for a car hire charge. What happened The subject matter of the policy was a car (or multi-purpose vehicle), first registered ... (3 pages)View decision -
Decision Reference DRN-4969258
31 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4969258 The complaint Mr G complains that he was unable to use his Barclays Bank UK PLC travel wallet whilst abroad. What happened Mr G says he transferred £1,000 to his Barclays travel wallet which ought to have been visible on his banking application (app) for use abroad. He says ... (2 pages)View decision -
Decision Reference DRN-4949776
30 Aug 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4949776 The complaint Mr K complains about the way Royal & Sun Alliance Insurance Limited (“RSA”) handled a claim made under his landlord home insurance policy. What happened Mr K held a Simple Landlord Home Emergency Insurance policy with RSA. He made a claim under the policy i... (3 pages)View decision -
Decision Reference DRN-4892778
30 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4892778 The complaint Mr R has complained about the standard of repairs that were carried out on his van by his van insurer, Admiral Insurance (Gibraltar) Limited (‘Admiral’), after he was involved in an accident. He is also unhappy about its service and for the delay in being provi... (6 pages)View decision
