We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4993009
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4993009 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by a claims management company. What happened The detailed background to this complaint is well known to both parties. The facts ab... (4 pages)View decision -
Decision Reference DRN-4845292
30 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4845292 The complaint X and Mrs G have complained that The Royal London Mutual Insurance Society Limited have declined X’s critical illness claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summary X complained t... (2 pages)View decision -
Decision Reference DRN-4921763
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4921763 The complaint Ms P complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Ms P came across an advert on social media where a wel... (3 pages)View decision -
Decision Reference DRN-4867456
30 Aug 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4867456 The complaint Miss K complains Vanquis Bank Limited (“Vanquis”) chased her for money on an outstanding debt and recorded adverse information on her credit file, when she believed the loan had been paid off. What happened Miss K has raised many complaint points in response t... (2 pages)View decision -
Decision Reference DRN-4921264
30 Aug 2024 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-4921264 The complaint Mr M complained about Interactive Brokers (U.K.) Limited (IBUK). He said he tried to transfer shares to Interactive but when it kept failing, he was charged a fee each time. He said IBUK shouldn’t have done this. He would like it to refund transfer fees for the... (3 pages)View decision -
Decision Reference DRN-4425005
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4425005 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4867459
30 Aug 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4867459 The complaint Miss K complains Clydesdale Bank PLC, trading as Virgin Money, (“Virgin”) told her it would repay four loans taken out in her name, but it didn’t do so, so she has been charged interest and her credit file has been affected. Miss K raised disputed transactions,... (5 pages)View decision -
Decision Reference DRN-4952437
30 Aug 2024 Ecclesiastical Insurance Office Plc Not upheldInsuranceDRN-4952437 The complaint P made a claim on its Ecclesiastical Insurance Office Plc trading as Ansvar Insurance (‘Ansvar’) business protection insurance policy, which Ansvar declined to cover. P says Ansvar was wrong to decline its claim and treated it unfairly. In this complaint P is h... (3 pages)View decision -
Decision Reference DRN-4456393
30 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4456393 The complaint Mr K complains that Barclays Bank UK PLC (Barclays) is refusing to refund him the amount he tells us he lost as the result of a scam. What happened When Mr K first brought his complaint to us, he said that in December 2022 he was browsing Snapchat when he came ... (4 pages)View decision -
Decision Reference DRN-4624248
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4624248 The complaint Mrs W complains that Revolut Ltd won’t refund over £4,000 transferred out from her account without her authorisation. She’d like a refund and compensation for the impact on her. What happened Mrs W is represented throughout the complaint. But, for ease in my de... (3 pages)View decision
