We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4788610
30 Aug 2024 2 Plan Wealth Management Limited Not upheldPensions and AnnuitiesDRN-4788610 The complaint Mr C is unhappy with the advice and service received from 2 Plan Wealth Management Limited (‘2Plan’) in relation to an annuity purchase. Mr C has power of attorney (‘POA’) over his fathers (Mr C snr) affairs and was looking to purchase an annuity to cover Mr C ... (5 pages)View decision -
Decision Reference DRN-4990673
30 Aug 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4990673 The complaint Mr C complains that HSBC UK Bank Plc (“HSBC”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr C fell victim to a scam which involved making a series of payments to simulate the purchase of items. He’d been led to believe this was... (3 pages)View decision -
Decision Reference DRN-4818929
30 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4818929 The complaint Ms K is unhappy with how a claim on her buildings and contents insurance policy has been handled by AXA Insurance UK Plc following a fire at her property. Throughout the claim process, both Ms K and AXA have hired third parties to deal with the claim on their b... (8 pages)View decision -
Decision Reference DRN-4943366
30 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4943366 The complaint Miss P is unhappy with Santander UK Plc. Miss P attempted to withdraw a large sum of cash but felt the branch asked intrusive, personal questions which Miss P found intimidating and she didn’t like the staff behaviour. What happened The branch told Miss P she ... (4 pages)View decision -
Decision Reference DRN-4856713
30 Aug 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4856713 The complaint Mr D has complained about the sale of a timeshare paid for using a loan provided by Clydesdale Financial Services Limited (“Clydesdale”). What happened In August 2008, Mr D purchased a timeshare membership (“the Timeshare”) from a timeshare provider. This purch... (3 pages)View decision -
Decision Reference DRN-4994681
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4994681 The complaint Mr G complains that Revolut has declined to return money he says has been taken by scammers. What happened Mr G says that in February 2024 he received a call from someone impersonating his broadband supplier, and that he was told he would receive a payment of o... (3 pages)View decision -
Decision Reference DRN-4990597
30 Aug 2024 StoneX Financial Ltd Not upheldInvestmentsDRN-4990597 The complaint Mr R complained about StoneX Financial Ltd (trading as Forex.com). He said he couldn’t access his trading account that he has with StoneX. He said he had open positions at the time and wasn’t able to make decisions about them. Mr R said StoneX are responsible ... (7 pages)View decision -
Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4931813
30 Aug 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4931813 The complaint Mr S complains about the veracity of the loss assessment carried out by David Stock & Co Limited (“DS&C”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll ref... (4 pages)View decision -
Decision Reference DRN-4967182
30 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4967182 The complaint Mr N is unhappy that Barclays Bank UK PLC placed an adverse fraud marker against his name. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr N held an account with Barclays. In February 2... (3 pages)View decision
