We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
-
Decision Reference DRN-4911302
30 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4911302 The complaint Mr B complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In June 2023, Mr B received a text message from someone who said they worked for a recruitment agency and asked if they could pass him on to a rep... (3 pages)View decision -
Decision Reference DRN-4994786
30 Aug 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4994786 The complaint Mr O complains that Tesco Personal Finance PLC won’t make a partial refund for a package holiday cruise which didn’t go to one of the ports he booked it for. What happened Between June and August 2022 Mr O used his Tesco credit card to pay for a... (6 pages)View decision -
Decision Reference DRN-4911320
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4911320 The complaint Mr B complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In June 2023, Mr B received a text message from someone who said they worked for a recruitment agency and asked if they could pass him on to a repres... (4 pages)View decision -
Decision Reference DRN-4650232
30 Aug 2024 Well Dunn Limited UpheldInsuranceDRN-4650232 The complaint A company, which I’ll refer to as B, complains that Well Dunn Limited trading as Well Dunn Insurance Revolution Services (Well Dunn) delayed adding its vehicle onto its motor fleet insurance policy. What happened The detailed background to this complaint is wel... (3 pages)View decision -
Decision Reference DRN-4343975
30 Aug 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4343975 The complaint Miss R has complained that Sainsbury's Bank Plc has unfairly refused to refund her for concert tickets she bought using her credit card. What happened Miss R paid £1,134.75 to Ticketmaster, for concert tickets - specifically, ‘Mercury Lounge Experience’ ti... (2 pages)View decision -
Decision Reference DRN-4562027
30 Aug 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4562027 The complaint Mrs G complains that Lloyds Bank PLC won’t refund a payment she made using her credit card. What happened In February 2021, Mrs G paid £1,320 on her Lloyds credit card as part payment towards a kitchen to be supplied and fitted by a merchant. The total cost of ... (2 pages)View decision -
Decision Reference DRN-4993886
30 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4993886 Complaint Mr A is unhappy that Wise Payments Limited didn’t reimburse him after he fell victim to a scam. Background The background to this case is well known to the parties, so I only intend to set out a summary here. Mr A had been applying for work online. He was contacted... (3 pages)View decision -
Decision Reference DRN-4934418
30 Aug 2024 U K Insurance Limited Not upheldInsuranceDRN-4934418 The complaint Mr R is unhappy with how U K Insurance Limited (“UKI”) dealt with a legal expenses insurance claim that he made. UKI uses a claims handler to deal with any claims made against the policy. Any reference I make to UKI is intended to include the actions of this ag... (4 pages)View decision -
Decision Reference DRN-4974915
30 Aug 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4974915 The complaint Mr and Mrs M complain about a lack of understanding and harassment from Barclays Bank UK PLC whilst they’ve been undergoing financial difficulties and Mrs M has been unwell and undergoing treatment. and fees being added to the mortgage. What happened Mr and Mrs... (3 pages)View decision -
Decision Reference DRN-4989952
30 Aug 2024 Aviva Insurance Limited UpheldInsuranceDRN-4989952 The complaint Miss P complains about the handling of a claim made against her commercial buildings insurance policy by Aviva Insurance Limited. Aviva are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Avi... (3 pages)View decision
